Home Agent Support

**** ****** **** **

HOUSTON, TX *****

281-***-**** * ********@*****.***

FRANK HOBSON

OBJECTIVE

To obtain a challenging position as a Customer and/or Billing Support Agent; with room for advancement eg: Supervisor, Trainer. SUMMARY OF QUALIFICATIONS

I have worked in many different types of call centers over the years. An estimated 10+ years. My qualifications consist of billing, troubleshooting, placing orders and taking credit/debit card payments. Current Qualifications include being iLead Certified and Supervisor for both iOS T1 and Mac + T1. WORK EXPERIENCE

2016. Present Teleperformance Home Agent/Operations Manager Technical Support Operations Manager

- Account for 15-20 technical support work at home advisors.

- Assisted customer with numerous issues with ios devices eg: iphone, ipad, ipod, apple watch, and all mac computers. Gained and retained ownership from Tier 1 advisors to continue to assist customer’s to resolution of stated issue or concern.

1997-2000 West Teleservices El Paso, TX

Customer Service Representative

• Assisted AT&T customers in their daily telecommunication needs e.g.: Long Distance service and Local Service

2000-2004 Brylane El Paso, TX

Customer Service Representative

Took calls for Lane Bryant customers consisting of catalog orders, taking and placing orders, taking payments via credit/debit cards. Up selling when prompted.

2004-2009 Ohashi Japanese Restaurant El Paso, TX

Waiter

Gave quick and friendly customer service to patrons with a taste for Japanese cuisine

2009-2012 Village Inn El Paso, TX

Waiter

Gave quick and friendly customer service in a diner environment. 2013-2016 Open Arms Senior Care Houston, TX

Caregiver (Certified Medical Assistant) Supervisor Assisted the elderly in daily needs.

My duties consisted of Bathing, Dressing, Feeding, Administering Medication, and showing unconditional love in a home environment.

Accounted for other caregivers within the facility ensuring appropriate care and administration of patients within the facility.

EDUCATION

2003-2005 Western Technical College El Paso, TX

Associates Degree in Medical Assisting

Certification in Medical Assisting by the AAMA (American Association of Medical Assisting)

REFERENCES

Available Upon Request.

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