Customer Service Bartender
Resume:
Averil Chestnut
**** ***** ***** *****, ***** Mountain GA
Management - Hotel Restaurant and Bar
Profile:
Management including Hotel, Bar and Restaurant Experience + 27 years’ Experience. Managing high quality and fast paced 5-star establishments. Skilled at training staff to the highest standards at customer service, ensuring increased customer satisfaction, reduced staff turnover rates, managing budget expectations, and a rise in sales through upselling techniques.
HIGHLIGHTS OF QUALIFICATION
Manager of the Month Employee of the Month Manager of the Quarter
High Revenue Experience Excellent Communications Skills Strong Leadership
Operations Excellence Customer Sat Score 9/10 Highly Dependable
OBEJECTIVE: Senior Level Bartender position which includes responsibility of inventory, and staff training while providing leadership and strategic focus around customer service improvements as needed.
PROFESSIONAL EXPERIENCE
Hilton, Doubletree Marietta GA
Lead Bartender April 2017 - Present
Responsible for day to day operations including inventory management, nightly cash drops, and financial balancing of daily customer purchases.
Balance inventory according to liquor pars
Responsible for guaranteeing all food and beverage codes were up to standards prior to inspection
Trained Staff as needed.
Balanced Department payroll
Maintain Hotel standards related to clean environment.
Maintain close relationship with Kitchen – ties directly to excellent customer experience expectations.
Hilton, Hilton Corporate Hotel Atlanta GA
Lead Bartender Feb 2012 – March 2017
Responsible for day to day operations including inventory management, nightly cash drops, and financial balancing of daily customer purchases.
Balance inventory according to liquor pars
Responsible for guaranteeing all food and beverage codes were up to standards prior to inspection
Trained Staff as needed.
Balanced Department payroll
Maintain Hotel standards related to clean environment.
Maintain close relationship with Kitchen – ties directly to excellent customer experience expectations.
Hilton, Hilton Garden Inn Atlanta GA
Server/Lead Bartender Jan 2010 – Jan 2012
Responsible for day to day operations including inventory management, nightly cash drops, and financial balancing of daily customer purchases.
Balance inventory according to liquor pars
Responsible for guaranteeing all food and beverage codes were up to standards prior to inspection
Trained Staff as needed.
Balanced Department payroll
Maintain Hotel standards related to clean environment.
Maintain close relationship with Kitchen – ties directly to excellent customer experience expectations.
Marriott, Marriott Marquis New York, NY
Server/Lead Bartender Jan 2002 – Jan 2012
Responsible for day to day operations including inventory management, nightly cash drops, and financial balancing of daily customer purchases.
Balance inventory according to liquor pars
Responsible for guaranteeing all food and beverage codes were up to standards prior to inspection
Trained Staff as needed.
Balanced Department payroll
Maintain Hotel standards related to clean environment.
Maintain close relationship with Kitchen – ties directly to excellent customer experience expectations.
Training/Education
Psychology Major North Carolina Central and New York Institute of Tech
Alcohol Permit Georgia – Cobb County
CPR Training Hilton Double Tree – Atlanta GA
Contact this candidate