Customer Service Representative
Resume:
Jaspreet Kaur
Golden, British Columbia (V0A 1H1)
604-***-**** / **********@*****.***
SUMMARY
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Accustomed to adhering to company standards and treating all customers with kindness and hospitality. Dedicated to increasing sales by providing the ultimate customer experience.
EDUCATION
Columbia college- Post Graduation Diploma in Science April 2020
Vancouver, BC
Ability to safely operate complex scientific equipment.
Collecting, analyzing, and interpreting data using statistics
Applying mathematical and scientific theories to solve problems
Reasoning skill and ability to engage in scientific problem solving.
Delhi International Public School- High School April 2017
Punjab, India
WORK EXPERIENCE
A&W- Team Leader Feb 2018-Mar 2022
Vancouver, BC
Worked well independently and on a team to solve problems.
Served as a friendly, hardworking, and punctual employee.
Organized and prioritized work to complete assignments in a timely, efficient manner.
Performed employee and team evaluations to identify opportunities for growth.
Worked to ensure a positive and hassle-free customer experience.
Identified and maximized sales opportunities and increased customer retention rates.
Handled food with sanitation and safety in mind.
Helped to increase customer return rates by always providing excellent customer service.
Worked to ensure a positive and hassle-free customer experience.
Identified and maximized sales opportunities and increased customer retention rates.
Handled food with sanitation and safety in mind.
Helped to increase customer return rates by always providing excellent customer service.
Spirit Ridge Resort- Room Attendant Sep 2020-Dec 2020
Osoyoos, BC
Cleaned the facility, handled spills, and assisted people in need.
Enforced all facility rules and regulations.
Prioritized visitor satisfaction by putting forth exceptional customer service.
Always showed respect and courtesy.
Achieved 100% customer satisfaction.
Watermark Beach Resort- Graveyard House Person Oct 2020-Present
Osoyoos, BC
Maintained an adequate stock of cleaning supplies.
Respected the privacy and confidentiality of clients and their belongings.
Remained aware of client concerns, needs, and desires.
Worked one-on-one with clients and took on extra responsibilities as needed.
Brought forth a positive and self-motivated attitude.
Upheld the highest standards of honesty and integrity.
A&W- Cashier and Cook July 2020-Present
Osoyoos, BC
Worked as a Line Cook in a fast-paced restaurant.
Cleaned kitchen and organized cooking utensils.
Maintained up-to-date licenses and training certificates.
Ensured that all needed supplies were present before work.
Aimed to keep food waste to a minimum by using proper food storage and recycling techniques.
CERTIFICATIONS AND TRAINING
Occupational Health and Safety Awareness Training for Workers Oct 2018
Food Safe Level 1 of the Food Safe Training Program (2020) Valid Until Dec 9,2025
REFERENCE
A&W Manager (Vancouver West Broadway)- Sukhandeep Kaur 604-***-****
A&W Manager (Osoyoos)- Natasha Piers 778-***-****
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