Customer Service Mail Sorter

SHERRY L. SEWARD

●**** Overridge Drive·Chester, VA· 23831·(M)804-***-****·

●****@******************.*** (Email)

SUMMARY

·Over 3 years of Facilitator experience

·Over 1 year of Management Experience

· More than 18 years of experience in the Financial Service Industry

·More than 19 years of Customer Service Experience

·Over 9 years of Call Center experience

EXPERIENCE

Select Quote Sales Associate

Remote Sept. 2021 - April 2022

Assisted seniors with their health insurance plans using Needs Analysis to better assist the customer. Insurance Sales

Amazon Fulfillment Stow Associate

Chester, Virginia April 2020 - Sept. 2021

Stock incoming merchandise using proficiency and accuracy

FedEx. Delivery Driver

Ashland, Virginia Sept. 2019 - April 2020

Deliver packages to designated homes and businesses on a Route

BMG Metals Business Development Representative

Richmond, Virginia April 2019 - Sept 2019

Make outbound calls to existing customers; prospect for increased service and sales. Provide support to our sales team

U.S. Postal Service Mail Carrier

Chesterfield, Virginia April 2008 - February 2019

AD HOC Facilitator

·Train new hires using spreadsheets, diagrams, class participation, instructions on how to perform the duties of a Rural Carrier.

Rural Carrier Supervisor

·Supervise 61 employees to include Rural Carriers, Rural Carrier Associates, Window Clerks, and Maintenance personnel. Evaluate the daily workload and makes carrier and route assignments. Make temporary changes in routes and time schedules. Supervise the distribution and dispatch of mail.

Rural Carrier Associate/Regular Rural Carrier

·Delivers and collects mail along a prescribed rural route to the designated addresses. Provide customers a variety of postal related services.

CSBC Mail Sorter Machine Operator

·Operate mail sorter machine – sort mail into delivery route sequence. Free machine of jams and ensure smooth operation; keeping mail in route order.

Suncom Wireless (T-Mobile) Customer Service Specialist

Glen Allen, Virginia August 2007 – April 2008

Assist customers in call center environment with mobile phone plans and billing questions and issues. Assist with resolving those issues in a professional manner offering superior customer service.

Capital One Financial Services Customer Service Specialist

Glen Allen, Virginia August 2000 – April 2007

Account Supervisor

·Answer escalated customer calls in a call center environment. Assist customers with the goal of offering superior customer service.

Customer Service Representative

·Assist customers in a call center environment with questions and concerns with credit card accounts.

Bank of America Loan Processor

Henrico, Virginia August 1999 – August 2000

Gather information and documents to prepare loan packages for closings.

Federal Reserve Bank of Rich Reconciliation Clerk

Richmond, Virginia February 1998 – August 1999

Reconcile processed checks to make sure in balance.

Dominion Bank File Clerk/Accounting Clerk

Richmond, Virginia February 1988-March 1999

Reconcile General Ledger in the Accounting Department.

EDUCATION

Virginia Union University 24 Semester Hours Accounting

ACCOUNTING

Skills

·Proficient in MS Office Suite

·People and Management

·Superior Customer Service

Awards

·MM Gordon Business Award May 1987

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