Arabic Scrum Master

Internal Use

RAWAND SULAYMAN MAHMOOD

Address: *** ******** **.

Nanaimo, BC V9R 2X4

Mobile: +1-778-***-****

KEY COMPETENCIES

Experienced Strategy and Business Planning (senior manager), with a demonstrated history of more than 17 years, in the communications industry.

Skilled in GSM (Data and value-added services), led Strategic Initiatives, Digital transformation, Cost & value optimization, Organization Development, Workforce Management (WFM), Training Management, etc. Strong business development professional with a dual Master of Business Administration (MBA) in International Management and Leadership, from American University & Hochschule Furtwangen University (HFU), knowing (3) languages (Kurdish, English, and Arabic).

EDUCATION

Duel Major MBA Degree in International Management and Leadership American University (AUIS) & Furtwangen University (HFW), Sulaymaniyah, Iraq 2011- 2013 B.Sc. of Computer Science, College of Computer Science & Information Technology University of Anbar, Iraq 1999-2002

ADDITIONAL EXPERIENCE

• Technical: For supporting (installation, configuration & troubleshooting) of the GSM network (VAS/PS) systems.

• Project management: For schedule and effect service/network plan with prepare change request for any change.

• Strategy & Business planning: develop/maintain corporate strategies and business plans & assist top management for the short, medium & long-term strategic vision/value, marketing, technical & organizing development skills.

• Communication: In Developing Effective Interpersonal & Communication Skills.

• Cost & value optimization: Involved in the cost and value optimization program coordinating with all BU’s on the cost- saving initiative to detect the variance between the actual and the budgeted

• Other Skills: In Self, Time & Stress Management, Creative Problem Solving, Decision Making & Negotiation Skills. CAREER HIGHLIGHTS

Asiacell Communications PJSC, HQ, Sulaymaniyah, Iraq (2014)-2021 Strategy and Business Planning Senior Manager

• Developing & monitor the performance KPIs & reported to the group to identify the strategic objective of the high- level corporate target.

• Manage the Internal strategy workshop as part of the annual operational plan (AOP) by cooperating with the Ooredoo group to set the 3-5 years business plan (controlling the budgeting process).

• Be a strategic partner in the Digital Transformation program & increased the digital revenue growth around 2% to 3%.

• Focusing on Cost optimization initiative resulting in quarterly savings targets (15M$-20M$ from) has been achieved.

• Enhance the Digital Channels & participating in providing the consultancy that aligns with digital transformation.

• Support HR in achieving the Culture Transformation projects (MBO, processes automation & recruitment optimization).

Value Add Service Manager (2008) - (2014)

• Lead technical team in best way & different levels, set up the training paths for staffs to improve their competency.

• Support Managements level with reports & provide ideas technically to improve the VAS/Data services.

• Fault Management, Quality network to enhance the Network performance & stability.

• Manage systems spare parts from a different vendor on a yearly base according to business needs.

• Evaluate staff in regions based on the company policy and prepare staffs appraisal. Email: ******.********@*******.***

******.********@*****.***

Internal Use

Senior Value Add Service Specialist (2005) - (2008)

• Operation & Maintenance of the VAS & Data package, installation, configuration, & troubleshooting with the vendors.

• Completed thorough inspections of supporting electrical GSM network systems to assess continuity and locate faults Network switches Specialist (2004) - (2005)

Set up hardware & software in optimal configurations to meet network performance requirements; Troubleshoot HUAWEI switches/signalling getaway (MSC/HLR/STP systems). Configuration HLR customers profile for GPRS, MMS, SMS template ID. Intelligent Charging System Specialist (2003) - (2004) Operation & maintenance support from installation, configuration, and troubleshooting HUAWEI IN-SCP system. Prepared relevant SRM documents in conformance with Safety Management System (SMS) order. CERTIFICATIONS

- Certifications from LinkedIn (E-learning) in: Year (2020)

• Managing Stress for Positive Change

• Human Resources: Leadership and Strategic Impact

• Successful Goal Setting

• Digital Strategy

• Strategic Thinking

• Cert Prep: Scrum Master

• Success Habits

• Make Strategic Thinking a Habit

• Making Quick Decisions

• The Six Biases of Decision Making

• Solving Business Problems

• Decision Making Strategies

• Etc.

- The Democratic Coach Training from Head Hunter Company, Iraq Year (2021)

- Employee performance appraisal from Head Hunter Company, Iraq Year (2020)

- Advance leadership for managers from Spearhead Training, Iraq Year (2016)

- Anti- Spam from ANAM Mobile Ltd, Lebanon Year (2011)

- Movius Interactive Corporation, Lebanon Year (2010-2011)

• Movius Campaign Engine

• Advance ICE system

• Missed Call system

• Voice Mail

- Bbusinesss “Business managements”: Year (2010-2009)

• Planning and Organizing (advance)

• Effective Time/Stress and life management

- IACCI (Iraqi American chamber of commerce &Industry): Year (2008)

• Managing time

• Making/ Taking Decisions

• Solving problems

- Huawei University Certifications, China: Year (2006)

• MMS Fundamental O&M, installation and configuration, troubleshooting

• WAPGW Fundamental O&M, installation and configuration, troubleshooting

Contact this candidate