Administrative Assistant Customer Service

DYVONNA A. MOSS

**** * ******* *******, ******** 60619

phone: 773-***-**** email: ***********@*****.***

CAREER SUMMARY

Over 18+ years in Customer Service and I would like to utilize my certification as a Medical Administrative Assistant and as an experienced State Licensed Child Care Provider, in a healthcare facility to assist with the continued growth of your company. My previous jobs medical sterilization tech, patient care technician and home healthcare worker has prepared me to be highly organized, dependable and understanding toward the importance of documentation for security principles in a fast pace and flexible environment.

SKILLS

DETAILED-ORIENTED PATIENT INTAKE LEADERSHIP

HARD WORKER LOGISTICS SCHEDULING

INSURANCE BILLING AND CODING ELECTRONIC MEDICAL RECORDS EPIC SOFTWARE

MEDICAL TERMINOLOGY COMPASSIONATE MICROSOFT SUITE

EDUCATION AND CERTIFICATIONS

NATIONAL HEATLHCAREER ASSOCIATION via St. Augustine College Chicago, Illinois 2021-2023

Certified Medical Administrator Assistant 2018-2019

CMAA Program at Metropolitan Family Services Chicago, Illinois 2021

GATEWAY ILLINOIS PROFESSIONAL DEVELOPMENT SYSTEM Online

Home Care Provider Certification 2010- Present

EMERGENCY MEDICAL TRAINING ACADEMY – Online

Direct Support Specialist Training in CPR & First Aid 2003

ADVANCED TECHNICAL TRAINING CENTER Chicago, Illinois 2000

Certified Nursing Assistant

WORK EXPERIENCE

GOD’S LITTLE ANGELS HOME DAY CARE Chicago, Illinois 2010-2018

License Home Child Care Provider (Self -Employed)

Develop friendly relationships and credibility with parents, educating children, creating fun activities, and art projects.

Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and developing appropriate lesson plans.

Provided daycare to infants, toddlers, preschoolers, and school-aged children while maintaining a child-friendly environment with access to outdoor activities.

Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administer

REHABILITATION INSTITUTE OF CHICAGO Chicago, Illinois 2014- 2016

Patient Care Technician

Provide basic care to patients by assisting them in daily activities such as bathing, getting dress and/ or using the restroom.

Assisted in serving meals and changing bedding

Informed Home Care Program Manager of any issues that emerged with client situations or needs

Maintained a compassionate and positive attitude while helping others and working with assigned nurses

ADDUS HEALTHCARE Homewood, Illinois 2013-2016

Home Healthcare Worker

Performed general housekeeping duties such as sweeping, cleaning, dusting, and picking up/taking out the garbage including laundry and bed linen changes

Created meals tailored to clients’ needs that involved menu planning and preparation for later use

Provide companionship and protective supervision, as needed and updated the records of client care daily

Documented and report any changes in clients’ physical and/or mental status, home environments and emerging client problems and/or needs to the Home Care Program Manager.

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