Customer Service School Teacher

Vivian Strong

Experienced Customer Service Rep **+ years. Outstanding customer loyalty- building and sales skills. Constantly received upwards of 90% of positive reviews and achieved 30% above average repeat customer scores. Employee of the month four times in a row for accuracy and efficiency. 678-***-**** **************@*****.***

WORK EXPERIENCE

Kroger — Front End Supervisor, Customer Service Supervisor Grecian Gyro — Store Manager, Cattering Coordinator Scottdale Child Developement Center, Clarkston First Baptist Academy — Pre School Teacher, Floater

GameStop — Sales Associate

03/2020 to 05/2021, Lithonia,Georgia

Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment.

Ensuring that customers are satis ed with products and service. Handling complaints, providing appropriate solutions and alternatives. Keeping records of customer interactions,processing customer accounts and ling documents. Identifying and ful lling customer needs to achieve satisfaction. 09/2015 to 03/2020, Tucker, Snellville, Midtown

Overseeing the daily operations of restaurant.

Developing and implementing strategies to increase daily sales. Controls purchases and inventory to meet budgets.

Maintains safe, secure,and healthy facility environment by establishing,following,and enforcing sanitation standards and procedures.

01/2013 to 09/2015, Scottsdale, Clarkston, GA

Developing a careful and creative program suitable for each child. Establish and enforce rules of behavior for children in their classrooms. Manage classroom activities including lessons, play, breaks and meals Provide basic needs for children.

Employing a variety of educational techniques to teach children. Provide tools and resources for children to use and explore during learning and play activities. 01/2010 to 03/2013, Decatur, Lenox,Ga

Help customers nd merchandise and purchase products in the store. Ensuring the store is appropriately stocked with merchandise. Assisting customers as needed and performing transactions like sales and returns. EDUCATION

United Way CDA — CDA

Tucker High School — High School Diploma

Building rapport through conversation and honest recommendations. Provide customer with courteous, fast, friendly and e cient service. Drives sales through engagement of customers, suggestive selling, and sharing product Knowledge. 01/2013 to 02/2014

07/2007 to 05/2010

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