Customer Service Design Engineer

IRINA MARIA HAMPU

***** **** **** *****: 346-***-****

Magnolia, TX 77354 Email: ***********@*****.***

OBJECTIVE & PROFILE

Highly motivated, responsible professional with experience in both customer service and engineering. Over three years’ experience in telephone and face to face customer service, passionate in providing stellar service, known for being organized and a strong team player will add value to any organization. Seeking a position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction and my own professional development

EXPERIENCE

Harting Romania Manufacturing, Sibiu, Romania

Design Engineer 2019 - 2021

Promoted to a senior level due to accurate work in less than one year

Provided exceptional service to ensure client satisfaction and loyalty

Clarifies and coordinates the requirements for the technical product documentation with superiors.

Assigns drawing numbers

Updates the design documents with the current standards

Draws up detail designs in accordance with specifications

Distributes the design data via a PLM system

Modifications 3D/2D in structure

Creating new designs

Group 7, Sibiu, Romania 2015 - 2018

Events Manager

Maintains the relationship with the client before and after the event via phone conversations

Schedule and set up in Person meetings and Zoom/Teams conferences

Design the budget and present the price offer

Following documented procedures, made sure all requirements are met to guarantee customer’ satisfaction

Confirm public participation and manage invitation list in a fast-pace environment

Handle client issues and requests

Promoted to senior level due to outstanding customer service in less than two years

EDUCATION

Lucian Blaga University, Sibiu, Romania 2016-2020

Bachelor in Mechanical Engineering

Vocational certifications

NX Cad Design Certification

ADDITIONAL INFORMATION

Skills: Microsoft Office Software (Access, Excel, PowerPoint, Word) and SAP Software (NX, Catia, Autocad)

Languages: Fluent in Romanian and English with knowledge of Spanish

References: Available upon request

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