Highly adaptable intermediary having served three regions within North America, Europe, and Africa.

Experienced professional expertly using four languages in diverse working environments.

Looking to utilize my analytical and research skills to support a company’s continued integrity.

WORK EXPERIENCE

Bilingual Customer Service Representative

H&M Group – Chicago, Illinois US February 2022—present

Analyze customer questions and concerns in French and English and execute H&M Group Customer Service policies in order to resolve concerns in the most efficient and effective way

Navigated the product catalog to research solutions for customers to promote products

German Teacher

Le Savoir du Nord Center – Tangier, Morocco September—November 2021

Planned and facilitated two levels of German-as-a-second-language lessons for adults

Open-Source Data Analyst

Facepoint Morocco - Casablanca, Morocco April 2019—February 2021

Conducted research from the open-source internet (Official Websites, Social Media, News…) in German, English, Arabic, French, and Spanish while determining the information’s legitimacy

Created manual, daily alerts which covered global news and information pertaining to political violence and terrorism, organized crime and financial crimes and sanctions regulatory in order to create an accurate and objective assessment about individuals and organizations

Analyzed and organized research into a relevant and concise profiles and worksheets to successfully build the company’s “Security and Compliance” database

Worked on cases of suspicious activity in regard to financial institutions, PEP’s, money laundering trends, terrorist financing, The UN Sanction List, EU Sanction List, Fraud and OFAC

Built more than 80 profiles per week, increasing the data base volume along with respecting quality targets

Managed multiple assignments from start to finish that required in-depth analysis of geopolitics on a daily basis in a timely and accurate manner

Trained new coworkers in the core requirements of the job, increasing office output and work-flow

Upheld workplace expectations by building relationships and demonstrating respect, even during Covid-19, by creating informal staff check-in networks

CSA Backoffice Agent

CCA International - Casablanca, Morocco September 2018—March 2019

Implemented differentiated services across a myriad of learning styles and abilities in German

Analyzed and resolved Uber customer problems a week in an efficient manner

Balanced customer claims and needs with company policy, finding solutions 99% of the time

Customer Service Representative

Teleperformance GmbH – Dortmund, Germany October 2017—April 2018

Answered inbound calls from clients and associates in German, English, and French regarding Hrs.com and hotel.de reservations questions and processes

Investigated and verified every case separately to establish the aspects of the company, building customer loyalty and saving company money

Coordinated with employees across time zones, languages, and departments to uphold a consistent and quality care

Worked within a diverse, international team and shared my experience and knowledge

Pasta Cook

Vapiano GmbH – Essen, Germany May 2017—October 2017

Prepared and cooked Italian food, up to 4+ times an hour, directly in front of the client

Maintained and organized workspaces every hour according to local restaurant codes

Completed 50+ transactions during each shift ensuring the quality of each order and the efficiency of each payment

Electrical Engineering Intern

F.A.M. – Bochum, Germany January—May 2017

Tested 150 high and small voltage devices a week, increasing the safety in different university buildings

Ensured that universities are complying with local, state, and federal law by utilizing an insulation meter device “Fulke”

Organized and implemented self and group-created plans in order to reach target goals

EDUCATION

Fachhochschule Dortmund

Dortmund, Germany September 2014—August 2018

●Industrial Energy

Volkshochschule Kiel

Kiel, Germany March 2014—August 2014

B2 Level in German

Deutsche Sprachprüfung für den Hochschulzugang II

Specialized Institute of Applied Technology

Tangier, Morocco September 2011—April 2013

Associates degree in Plastic Engineering

VOLUNTEER WORK

Oxford Community Market

Oxford, Mississippi September 2021—Present

Learning how local resources are obtained, created, and used to maintain the market

Serving market vendors and clients in order to enable positive transactions and market experiences and build community

Amouddou TV

Youtube April—July 2021

Translated spoken and written Arabic to English subtitles for three 50+ minute videos

Collaborated with series director to preserve meaning and tone

Kana-Dortmunder Soup Kitchen

Dortmund, Germany February—March 2017

Created a safe and welcoming communal space by serving meals

Interacted directly with shelter instructors, workers, and the homeless

LANGUAGES

Native speaker: Arabic; Other Arabic dialects

Near Native/Fluent: French; English; German

Basic: Spanish; Dutch; Tamazight

SKILLS

Microsoft Office: Expert

Google Suite: Expert

SAP: Basic skills

Python: Beginner

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