Center Representative Residential Advisor
Resume:
Shera N. Cleveland
**************@*****.***
PO. Box 860342
Plano, TX 75074
Call Center Customer Service Electronics and Healthcare Industries SUMMARY
● Available for 100% remote jobs
● Experienced Call Center Representative
● Logical problem solver with the ability to multi- task
● Successful at building strong customer relationships, driving brand loyalty, and increasing customer engagement
SKILLS
● Customer Service: Maintaining communication with customers by phone, email and in person
● Software Applications: Microsoft Word, Excel, Outlook
● Regulatory: HIPAA regulations compliant
WORK EXPERIENCE
KW Companies, Inc., Plano, TX December 2021 - Present Call Center Representative (Inbound)
● Support Samsung account. Parts research for appliances and TVs.
● Complete a minimum of 50 calls per day. Use npass, GSPN and NERF software.
● Navigate using Microsoft Outlook and Office (Word, Excel).
● Help to train new employees and inform them about customer management policies. Hair Stylist, Seattle, WA & Dallas, TX March 2020 - Present
● Managing the schedule for 50+ clients each week.
● Maintained 97% positive customer reviews.
● Increased repeat business due to exemplary customer service and overall customer satisfaction. Actriv Healthcare, Seattle, WA November 2019 - April 2020 Certified Nurse Aide
● Provided high-quality patient care as an in demand per-diem CNA within acute-care, rehabilitation, psych, home-health and nursing home settings.
● Preserved patient dignity and minimized discomfort while carrying out duties.
● Worked in a variety of mental health facilities
Medical Staffing Network, Seattle, WA May 2018 - March 2020 Certified Nurse Aide
● Provided high-quality patient care as an in demand per-diem CNA within acute-care, rehabilitation, psych, home-health and nursing home settings.
● Preserved patient dignity and minimized discomfort while carrying out duties. North County Children's Academy, St. Louis, MO May 2017 - May 2018 Lead Teacher
● Assisted with any special needs. Interviewed assisting teachers. Instructed an efficient method of learning.
Missouri School for the Blind, St. Louis, MO May 2017 - May 2018 Residential Advisor
EDUCATION
McCluer South Berkeley, St. Louis, MO
High School Diploma, May 2010
Florissant Valley Community College, St. Louis, MO 1Year, 2011
CERTIFICATIONS
Nazareth Living Center, St. Louis, MO
Certified Nurse Aide Certification, Graduated May 2014
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