Ricardo Haughton

Spot Valley District Rose Hall St. James

Cell: Lime (876) 823 - 9581

Email: adq46n@r.postjobfree.com

Education:

UWI - Supervisory Management 2019

Wilmot Academy 2012 – 2013

Penn Foster University 2004 - 2005

Cornwall College 1989 – 1996

Qualifications and Achievements:

CXC/CSEC Grade

English Language 1

Human and Social Biology 1 History 2

Art 2

Mathematics 2

Accounting 3

Office procedures 3

Upper level credit (Supervisory Management-UWI)

Dog Training (Penn Foster University)

Employee of the year awards

Aggression reduction in Dolphin awards

Experience:

CPR First Aid - certified

Lifeguard - Licensed

Butler - Training certificate 2019 (Secrets Resorts & Spa)

Dolphin Trainer (Senior) - Half Moon, Dolphin Lagoon. – 2003 -2013

Environmental safety

Orientations

Customer service

Handle dolphins(husbandry training and guest interactions)

Examining animal visible and invisible abnormality (sight and touch)

Food preparation(sanitizing the area and containers before and after each rationing)

Maintain behavioral criteria

Attend to all the need of the guests spoken and unspoken

Train staff

Boost morale

Inventory of used, remaining and bad portion of food and supplies (Animals’ food, animal care supplies, office supplies.

Record keeping

Environmental Analysis, water quality sampling

Collecting biological samples from environment and animals

Environment maintenance

The following link also provides a basic overview of my experience as a Dolphin Trainer https://m.youtube.com/watch?v=1Xazzobodco

IT Technical Support: Xerox (August 2015- January 2016)

Resolve issues with android devices, apps and smart TV

Communicating with customers on the telephone

Assist customer with all product related needs

Data analyst: Market Track Ltd. (2013 – 2014)

Excel database for products/services

Internet researching

Update database daily

Modify data

Skills:

Time management

Technical support ( android devices, app and smart TV)

Behavioral training

Record keeping

Supervision and communication ( oral and written)

Microsoft office

Ability to multitask

Good telephone etiquette

Certified farmer (Rada)

References:

Chevelle Bulgin Alma Palmer

Technical Support Administrator 876-***-****

Nearshore Inbound Call Experts (NICE)

Montego Bay, Freeport

876-***-****

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