Shell Oil Customer Service
Resume:
Michael Duke
Michael Duke
**** ********* **** ***** *** Box 87
Roseville, CA 95747
*********.**@*****.***
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Professional Objective
To be beyond compare, the friendliest, most enthusiastic, and sincere employee.
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Experience
AT&T / Operator, Maintenance Administrator, 611 /Dispatcher
February 1979 - November 2008, Sacramento, 95965
Duty: Answer phone calls when customers call in. Send them to the correct department and answer their questions. As a maintenance administrator I screen calls, test the line, and dispatch a technician if necessary. Customer calls 611 to report a problem with the phone line and the company possibly sends a message to the dispatcher. As a dispatcher technicians to the places where the lines need fixing, the land lines.
Shell Oil / Cashier & Manager
December 1978- January 1979, Petaluma
Duty: Greet customers as they enter the convenience store. Stock shelves, clean the gas pumps, and store as well as the restrooms. Make coffee. Handle problems with customers when needed.
Franks Mini Mart / Cashier, Sandwich Maker
March 1975 - November 1977, Ignacio 94949
Duty: Greet customers that enter the convenience store. Make fresh coffee, especially for repeat customers, the local police force. Make sandwiches to order for the customers. Clean the store, pumps, deli area, all utensils used, and restrooms. Stock the shelves and anything else that needed replacing in the deli mart.
Singer / Sewing Clerk, Sewing Repair
February 1974 - February 1975, Novato
Duty: Greet customers, answer any questions they may have about sewing machines. When customers bring in their sewing machines, find the problem and repair them.
Sears & Roebuck/ Customer Service, Sales Clerk
January 1972 - February 1974, Terralinda
Duty: Take customers' complaints when they have them. Take returns. I was moved around to different departments all around the store.
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Education
Novato High / Diploma
August 1968- June 1971, Novato
I studied general education and graduated with my high school diploma.
College of Marin / AA Degree
August 1971 - June 1973, Kentfield
I studied retail.
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