Qa Analyst Customer Service

LUIS E. RAMIREZ

CUSTOMER SERVICE / MANUAL SOFTWARE QA ANALYST

Address: ** ****** **** **** ********* Station, NY 11776 Phone: 631-***-****

E-mail: *********@*****.***

Citizen No Sponsorship Required

PROFESSIONAL SUMMARY

Over 10 years of experience as a Software Quality Assurance analyst. Reviewing Requirements, analyzing, Testing.

Implementing Testing Strategies for Windows based and wed based Applications using manual testing. IT Professional with over 15 years of experience in Manual Testing and implementing various large-scale information and Data integration systems for Financial Services. Consistently maintaining best performance by using critical thinking, analyzing business needs and providing practical solutions to the customers. Comfortable working in diverse teams as well as independently. Worked with Loan Origination Software used by Financial Institutions and consumers. Integrations with

'Wolters Kluwers' documents, Contracts, DocuSign, Credit Bureau Reports (Equifax, Experian and Trans Union). Also Interfaces with Dealer Track, Route One CUDL, as well as Valuation Services such as Kelley Blue Book, NADA, Black Book

2 Years of experience Supervising warehouse.

11 Years' experience in Customer Service/Tech Support. Started in TCI in the Help Desk answering calls with Clients requiring assistance with connectivity issues, equipment malfunctions, etc. Heavy phone work in a very fast pace environment. Customer Service at its highest level. SKILLS

• Testing tools: Selenium, Version 1

• Customer Service: Polite and good listener, patient, worked with client until an answer was found.

• Manage Multiple Cases at once.

• Worked with machines at first, that connected to Credit Bureaus, DMV, etc. Then Software both Windows based and Browser based.

• Warehouse Supervisor: Worked with a great Team of about 10 people. Received equipment needing maintenance, repairs, etc. Cleared memory, installed new data.

• Worked with machines at first, that connected to Credit Bureaus, DMV, etc. Then later Laptops, Desktops and Printers.

• Senior QA Analyst: Functional, regression, smoke and performance Manual testing.

• Tested Integration Systems.

ADDITIONAL SKILLS

• Fluent in Spanish

WORK HISTORY

Senior Software QA Analyst (December 2021- January 2022) MeridianLink (MeridianLink bought out TCI) Senior Software QA Analyst (January 2011- December 2021) Teledata Communications Inc. (TCI)

• Reviewing Requirements for New Clients, New Request by existing Clients, changes, corrections, reporting defects.

• Working with Developing Team in getting new features tested, reporting defects, and testing fixes.

• Test Manually on Demo Environment, send to Client to confirm.

• Moving Migration Files to Production after Client acceptance.

• Writing Step by Step Test Plans.

• Assisting Client with their testing.

• Answering Teammates questions.

Warehouse Supervisor (January 2008- January 2010) Teledata Communications Inc. (TCI)

• Managing Warehouse, supervising a Team of about 10 People. Receiving defecting equipment. Refurbishing equipment. Shipping swap equipment to clients. Help Line (September 1998 – December 2007) Teledata Communications Inc. (TCI)

• Assisting Client with different issues from malfunctioning equipment to relating them to Credit Bureaus or DMV.

EDUCATION

Associates Degree: Criminal Justice

Suffolk County Community College

Testing – TCI

Hands on training on Client Relations, Customer Service and Software Testing.

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