Sales Associate Customer Service

JAYLYN JOB-WARDLAW

Brooklyn, NY ***** 347-***-**** *************@*****.***

Professional Summary

Enthusiastic Recreation/Sales Associate with experience in providing recreation services/programs to promote positive, fun environments. Successful history of enhancing and developing collaborative recreational opportunities and relationships with participants to support community efforts and needs. Also, experience in customer service support and accurate data keeping. Demonstrates diplomacy and objectivity within policy and procedural guidelines. Contribute to the growth of the organization.

Skills

● Technical (Word, Google, Excel,

Zoom, Windows, Microsoft)

● Child Development

● Classroom Management

● Complaint Resolution

● Individual and Group Care

● Lesson Planning

● Problem Solving

● Recordkeeping/Organization

● Recreational Activities

● Relationship Building

● Safety Guidelines and

Procedures

Employment History

Recreational Associate, Women In Need Shelter– Brooklyn, NY 10/2021 5/2022 Collaborated with staff to create recreation offerings and facilitated communication about innovative programs to generate involvement.

Designed various lesson plans/activities to stimulate interest, engagement, and comprehension of participants.

Answered specific event inquiries and fulfilled program outreach. Aided in registering/enrollment of children and record keeping/submitting of daily attendance, incident reports, and any other required documents to Director. Community Leader Intern, Flatbush Leadership Academy-Brooklyn, NY 9/2021 to 4/2022 Collaborated with fellow scholars and students within Brooklyn & NYC to advocate for ourselves by presenting ideas to community leaders, such as Deputy Inspector Celiba and school superintendents, working towards the eradication of gun violence in our communities. Consistently showed up on time to each meeting; Followed weekly agenda accurately with attention to detail and monitored own progress to accomplish personal goals. Provided ongoing administrative support to facilitators by completing weekly session surveys to relay feedback about program effectiveness.

Group Leader, Flatbush YMCA– Brooklyn, NY 11/2020 to 8/2021 Created and implemented successful educational/recreation, youth leadership, community service lesson plans/activities to expand students’ knowledge. Actively engaged and managed youth workers and participants by fostering positive child development.

Maintained and enforced progressive discipline policy, safety measures and tutoring. Recording behavior log and incident reports of participants. Inbound Expert, Target – Brooklyn, NY 10/2020 to 01/2021 Efficiently unload shipments off the truck.

Unpack, organize, and stock shipments onto the sales floor to maintain store appearance. Performed inventory checks and back stocks.

Promptly and politely respond to customer inquiries and requests for support. Sales Associate, Burlington– Brooklyn, NY 10/2019 to 3/2020 Maintained organized, presentable merchandise to drive sales. Provided a high level of customer service support. Sales Associate, Modell’s– Brooklyn, NY 7/2019 to 9/2019 Greeted and assisted customers.

Ensuring the company’s policies and procedures are followed for inventory control, safety standards, etc.

Maintaining visual/display standards and ensuring the sales floor is well stocked. Education

High School Diploma, Fort Hamilton - New York, NY 06/2020 Advanced Placement Courses: Psychology & Government Honors: Geometry, Algebra 2, Pre- Calculus & U.S. History Certifications

ACEs and Trauma-Informed Practice, Anti-Harassment, Bug Busting in Early Child Care and Education, CPR Training, Emergency Preparedness, Expulsion and Suspension Prevention Strategies, Family Engagement, Foundations in Health and Safety, Keeping Children Safe: Prevention of Lead Poisoning and other Dangers to Children, Preventing Sudden Infant Death Syndrome, School Age Child Care, Supervision of Children Awards

Teen on the Rise Awardee for being a valued member of YMCA Prospect Park Teen Program, 2019 Certificate of Academic Achievement from YMCA, 2019 Recipient of The Y Values Honesty Award for demonstrating reliability and trustworthiness, 2019 Completion of the Flatbush Leadership Academy by Councilwoman Farah Louis, NY Senator Kevin Parker, NYC Public Advocate Jumaane Williams, 67th Precinct Clergy Council Inc., and the Rohan Levy Foundation, 2022

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