Customer Service Account Manager

John Soares

*************@*****.*** C: 530-***-**** Cottonwood CA 96022

Summary

Successful Account Manager bringing 26 years of progressive experience in relations. Born connector easily establishes useful partnerships and develops performance-oriented teams. Excellent record of performance in public sector sales of office supplies.

Skills

Strategic planning

Program management

Communications leadership

Portfolio growth

Customer service

Video Conferencing

Process improvement

Organization

Problem resolution

Relationship development

Education

California State University – Chico Chico CA

Bachelor of Science in Marketing

May 2009

Experience

Palace Business Solutions

Regional Vice President Sales

4/2021-4/2022

Office Depot

Major Account Manager

07/1996 – 03/2021

Developed a new sales territory

Worked closely with the transportation team

Delivered office supplies and furniture to customer locations.

Performed site evaluations to bring in new furniture to fit customer needs.

Improved customer satisfaction by finding creative solutions to problems.

Managed the North East California territory while growing sales from $2,500,000 to $9,000,000 for Office Depot.

Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.

Delivered office supplies and furniture to customer locations.

Performed site evaluations to bring in new furniture to fit customer needs.

Improved customer satisfaction by finding creative solutions to problems.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked closely with team members to deliver adjacency project requirements, develop solutions, and meet deadlines.

Recognized by management for providing exceptional sales results for constantly exceeding sales plans.

Blue Diamond

Sacramento CA

Customer Service Associate

09/1981 - 07/1996

Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.

Educated customers on product features and technical details to highlight product benefits.

Contacted new and existing customers to discuss implementing product and service solutions.

Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback

Activities and Honors

6-year associate member of Shasta Cascade Region of CASBO

Earned Chairman’s Circle in 2007 and 2011.

Hon furniture training Irvine CA.

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