Customer Service Supervisor
Resume:
Sheida Blaze
Dallas, Tx *****
**************@*****.***
To obtain a position in the field of Customer Service Representative or
Management using my leadership skills to motivate staff to perform at their best abilities.
Work Experience
Customer Service Supervisor
GDIT
June 2021 – Present
Responsible for supervising contact center staff. Trains, coaches, and mentors’ employees on how to deliver the best customer service possible. Monitors, coaches, and supports staff towards achieving results; supports staff development of call handling skills.
Ensures staff performance, quality, productivity, and attendance standards are met, and timeliness of work in the completion of assigned projects and departmental goals. etc.
Data Entry Operator I
GDIT
March 2021 – June 2021
Completing call guides, following scripts; gathering, entering, and verifying required
information. Attending program information training sessions addressing policies, procedures
and the handling of confidential information related to personal information etc.
CSR
YoungWilliams
July 2019 to May 2020
Provides outstanding customer service to both internal and external customers by
professionally answering all calls and ensuring that customers receive accurate information
politely and promptly.
Retail Banker
Fort Sill National Bank
June 2018 to May 2019
Opening and closing checking and saving account. Assisting with deposits and withdraws
while counseling customers on banking products and services. Generating new business by
selling to prospective and existing clients. Cross-sell product and services. Perform various
clerical tasks (e.g. filing) make money orders, etc.
Main Banker
Eldorado Resorts Casino Shreveport
August 2017 to June 2018
Receives and verifies currency, coin, checks, and tickets to and from the coin vault, window,
and vault bank; prepares necessary paperwork to document transfers. Prepares and releases
impress funds to cage cashiers and food and beverage cashiers. Receives and verifies drops
through careful review of all paperwork and signatures. Prepares daily cash, checks and foreign
currency for deposit etc.
Leasing Agent
Tra-Dor Management
February 2012 to January 2014
Assisted property manager with leasing their properties to prospective tenants, marketing properties, preparing lease documents and screening prospective tenants to qualify them. I also acted as a representative for property manager when away from property. Also ensured property manager had a steady stream of potential renters ready to always move into their rental properties.
Asst. Manager
Subway
May 2007 to November 2008
Perform inventory and money control system, supervise all staff, and make sure all food and
safety guidelines are followed. Recruit and train new staff, promote sales, maintain business
records during shifts and always provide excellent customer service.
Customer Service Rep
USSC
May 2005 to March 2007
Resolve product or service problems by clarifying the customers' complaint, determining the
cause of the problem selecting and explaining the best solution to solve the problem, expending
correction, follow-up to ensure resolution, and always provide excellent customer service.
Skills & Achievements Leadership/Team building, problem solving, effective communication
and Microsoft office planning and organizing.
Education
Northwood High School Shreveport
August 2001 - May 2005
Southern University Shreveport
January 2009 - January 2010
Additional Qualifications
Profound knowledge of customer service
Excel, Yardi, Rently
Proficient in cash handling
Ability to lift/push objects
Ability to work efficiently and follow rules
Ability to operate computerized point-of-sale system
Contact this candidate