Clinical Informatics Support Specialist
Resume:
Lolita Nicole Skipper
• *******************@*****.*** •
•9249 INDIAN CREEK CT NE.• LELAND, NC 28451• 910-***-****•
SUMMARY
Highly determined and accomplished professional with over 2 years experience in data analysis, informatics, management, and 5 years in emergency medical services and clinical operations. Excellent at coordinating and facilitating the integration of IS information and knowledge to support healthcare staff in decision making, design, education and implementation of the EMR and related processes. Proficient in organizing patient care activities and sharing information among all participants to ensure safer and more effective care. Able to develop and implement policies, strategies and procedures. Confident in my presentation abilities and communication skills with individuals or in a group setting. My experience in emergency medical services taught me the importance of adapting to difficult situations quickly and appropriately; meaning I work well under pressure.
PROFESSIONAL EXPERIENCE/TRAINING
Clinical Informatics Support Specialist- New Hanover Regional Medical Center
Wilmington, North Carolina February 2020- Present
Provide structure processes to facilitate decision making regarding clinical systems
Responsible for analyzing complex clinical operations
Provide education and guidance to health care providers about navigating Epic hospital applications
Provide data analysis to Informaticists to continue improving workflow- spreadsheets, A3's, etc.
Communicate directly with Analysts when Epic systems crash company-wide to escalate a timely solution
Use ER Tracker to review and analyzing the system data daily and ensuring that all systems functioned properly
Investigate and problem-solve in order to make the implementation process as smooth as possible for all parties
Troubleshooting user problems and addressing the root causes of those problems
Participate in go-live day to help our colleagues through issues and to their problem
Support the identification, analysis and interpretation of trends and patterns in data sets to help determine clinical priorities and initiatives
Use data to create/modify system applications/builds
Reconciliation Lead/Operational Lead- NHRMC January 2020- Present
Wilmington, North Carolina
Created reconciliation progress to ensure accurate documentation records
Working as Epic facilitator in hospital and outreach clinics
Scheduling patients
Creating Epic accounts
Correcting patient information in Epic
Working with LEAN coordinators to improve client productivity
Organize Outreach vaccination clinics- locations, staffing, equipment needed
Operational and Clinical Lead at hospital and outreach vaccinations clinics
Gather data to present to CMS and Clinical Informatics Team
Used data to modify system applications/builds to better fit documentation requirements
Create presentations to present in conference calls to other states (and China) to explain the effectiveness of my reconciliation process
Communicated with location coordinators to future vaccination sites
Evaluated surveys given to potential vaccination sites to ensure they met all requirements
Ensured all protocols were followed
AEMT- AirLink/VitaLink, Wilmington, North Carolina March 2017- January 2020
Transporting patients in ambulance to destination without incident in a timely manner
Provide patient care en route to destination
Communicate with hospital staff, patient and families
Physical ability/strength to perform job at hand
Over a year of experience driving an ambulance
Provide appropriate care/life-saving interventions to patients
General Manager- Coastal Décor of Wilmington,
Wilmington, North Carolina March 2014-December 2017
Oversee daily sales operations, including making final decisions on purchase offers
Attended auctions to search for high quality furniture and merchandise
Maintain daily records of all transactions and generate records for store manager
Motivate sales employees to improve performance, morale and store revenue
Addressed customer inquiries and resolved customer complaints
Assisted in expansion of income due to the increase in customers
Pharmacy Tech- Rite Aid Pharmacy, Wilmington, North Carolina June 2010-March 2014
Updated existing stock inventory system to increase efficiency
Confirmed all prescriptions were properly prepared for each patient, insuring the correct patient, dosage, time, documentation, drug, and route
Answered questions for patients and contacted doctors, if necessary
Kept stock areas organized and clean to maintain efficiency
Verified the accuracy of all labels used on prescriptions
EDUCATION
Cape Fear Community College, Advanced EMT 2017-2018
Cape Fear Community College, EMT Basic and Phlebotomy 2015-2017
University of North Carolina Wilmington, 2016-2018
Bachelors in Clinical Research
Cape Fear Community College,
Associates Degree in General Education 2016-2017
Cape Fear Community College,
Associates Degree in Arts 2015-2016
North Brunswick High School 2003-2007
CERTIFICATIONS
LEAN White Belt
Epic Ambulatory Credentialed
First aid
BLS/ALS
EMT-B/EMT-I
Infant and adult CPR with American Heart Association
Gebruik Automatische Externe Defibrillator (AED)
Phlebotomy
PHTLS/BTLS Certification
Peer Support Specialist
Reconciliation Specialist
SKILLS
MS Office
MS Teams
EPIC Applications
SharePoint
OneNote
Voalte
Workforce Management
ServiceNow
EMS Charts
Cisco
Java
EMR
Troubleshoot
System Configuration
Configuration Management
CRM
Business Process
Salesforce
Setup
CPT
SQL
Schedules
ERP
Windows
Data Entry
Data Analysis
HTML
Netlearning
EMS1Academy
A3's
PowerPoint
Excel
Word
Training/Education
QA
Configuration Changes
Configuration Issues
XML
Ensure Accuracy
POS
Appropriate Research
Client Requirements
Computer System
Professional Contracts
Client Specifications
Claims Department
Production Environment
Active Directory
Customer Specifications
PC
Linux
TBA
Hardware
Application Configuration
Application Builds
Modify System Applications
Implementation
Medicaid
Technical Support
Customer Requirements
CapsLive
Snagit
Imprivata
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