Lolita Nicole Skipper

• adq41x@r.postjobfree.com •

•9249 INDIAN CREEK CT NE.• LELAND, NC 28451• 910-***-****•

SUMMARY

Highly determined and accomplished professional with over 2 years experience in data analysis, informatics, management, and 5 years in emergency medical services and clinical operations. Excellent at coordinating and facilitating the integration of IS information and knowledge to support healthcare staff in decision making, design, education and implementation of the EMR and related processes. Proficient in organizing patient care activities and sharing information among all participants to ensure safer and more effective care. Able to develop and implement policies, strategies and procedures. Confident in my presentation abilities and communication skills with individuals or in a group setting. My experience in emergency medical services taught me the importance of adapting to difficult situations quickly and appropriately; meaning I work well under pressure.

PROFESSIONAL EXPERIENCE/TRAINING

Clinical Informatics Support Specialist- New Hanover Regional Medical Center

Wilmington, North Carolina February 2020- Present

Provide structure processes to facilitate decision making regarding clinical systems

Responsible for analyzing complex clinical operations

Provide education and guidance to health care providers about navigating Epic hospital applications

Provide data analysis to Informaticists to continue improving workflow- spreadsheets, A3's, etc.

Communicate directly with Analysts when Epic systems crash company-wide to escalate a timely solution

Use ER Tracker to review and analyzing the system data daily and ensuring that all systems functioned properly

Investigate and problem-solve in order to make the implementation process as smooth as possible for all parties

Troubleshooting user problems and addressing the root causes of those problems

Participate in go-live day to help our colleagues through issues and to their problem

Support the identification, analysis and interpretation of trends and patterns in data sets to help determine clinical priorities and initiatives

Use data to create/modify system applications/builds

Reconciliation Lead/Operational Lead- NHRMC January 2020- Present

Wilmington, North Carolina

Created reconciliation progress to ensure accurate documentation records

Working as Epic facilitator in hospital and outreach clinics

Scheduling patients

Creating Epic accounts

Correcting patient information in Epic

Working with LEAN coordinators to improve client productivity

Organize Outreach vaccination clinics- locations, staffing, equipment needed

Operational and Clinical Lead at hospital and outreach vaccinations clinics

Gather data to present to CMS and Clinical Informatics Team

Used data to modify system applications/builds to better fit documentation requirements

Create presentations to present in conference calls to other states (and China) to explain the effectiveness of my reconciliation process

Communicated with location coordinators to future vaccination sites

Evaluated surveys given to potential vaccination sites to ensure they met all requirements

Ensured all protocols were followed

AEMT- AirLink/VitaLink, Wilmington, North Carolina March 2017- January 2020

Transporting patients in ambulance to destination without incident in a timely manner

Provide patient care en route to destination

Communicate with hospital staff, patient and families

Physical ability/strength to perform job at hand

Over a year of experience driving an ambulance

Provide appropriate care/life-saving interventions to patients

General Manager- Coastal Décor of Wilmington,

Wilmington, North Carolina March 2014-December 2017

Oversee daily sales operations, including making final decisions on purchase offers

Attended auctions to search for high quality furniture and merchandise

Maintain daily records of all transactions and generate records for store manager

Motivate sales employees to improve performance, morale and store revenue

Addressed customer inquiries and resolved customer complaints

Assisted in expansion of income due to the increase in customers

Pharmacy Tech- Rite Aid Pharmacy, Wilmington, North Carolina June 2010-March 2014

Updated existing stock inventory system to increase efficiency

Confirmed all prescriptions were properly prepared for each patient, insuring the correct patient, dosage, time, documentation, drug, and route

Answered questions for patients and contacted doctors, if necessary

Kept stock areas organized and clean to maintain efficiency

Verified the accuracy of all labels used on prescriptions

EDUCATION

Cape Fear Community College, Advanced EMT 2017-2018

Cape Fear Community College, EMT Basic and Phlebotomy 2015-2017

University of North Carolina Wilmington, 2016-2018

Bachelors in Clinical Research

Cape Fear Community College,

Associates Degree in General Education 2016-2017

Cape Fear Community College,

Associates Degree in Arts 2015-2016

North Brunswick High School 2003-2007

CERTIFICATIONS

LEAN White Belt

Epic Ambulatory Credentialed

First aid

BLS/ALS

EMT-B/EMT-I

Infant and adult CPR with American Heart Association

Gebruik Automatische Externe Defibrillator (AED)

Phlebotomy

PHTLS/BTLS Certification

Peer Support Specialist

Reconciliation Specialist

SKILLS

MS Office

MS Teams

EPIC Applications

SharePoint

OneNote

Voalte

Workforce Management

ServiceNow

EMS Charts

Cisco

Java

EMR

Troubleshoot

System Configuration

Configuration Management

CRM

Business Process

Salesforce

Setup

CPT

SQL

Schedules

ERP

Windows

Data Entry

Data Analysis

HTML

Netlearning

EMS1Academy

A3's

PowerPoint

Excel

Word

Training/Education

QA

Configuration Changes

Configuration Issues

XML

Ensure Accuracy

POS

Appropriate Research

Client Requirements

Computer System

Professional Contracts

Client Specifications

Claims Department

Production Environment

Active Directory

Customer Specifications

PC

Linux

TBA

Hardware

Application Configuration

Application Builds

Modify System Applications

Implementation

Medicaid

Technical Support

Customer Requirements

CapsLive

Snagit

Imprivata

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