Center Representative Loan Processor

Yvonne De Alejandro

**** ***** **

San Antonio

210-***-**** ***********@*****.***

SKILLS

Hard working professional with 25 yrs of banking experience and proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills in addition areas of banking.

EXPERIENCE

USAA Federal Bank, San Antonio, Texas

Consumer Loan Processor

June 2014-JUNE 2018

●Review, prepare, record and submit loan files.

●Contact credit bureaus, employees and additional sources in order to check applicants’ credit and personal references.

●Contact customers by mail, telephone, or in person concerning acceptance or rejection of applicants.

●Submit & review loan applications with under-writing for approval.

●Assist in Auditing loan file completed by loan representative

●Create spreadsheet & provide error logs to management.

●Coached & Emailed loan representative & provided coaching guidelines to help improve errors.

●Create management timelines to timely manner.

USAA Federal Savings Bank, San Antonio Texas

Accounts Payable Back Office Representative

October 1999-June 2014

●Responsibility was to assist the Call center with complicated customer request with bank products such as checking, savings cd IRA accounts.

●Verify & complete extensive research & resolve missing or misapplied payments for credit cards, auto, & mortgage payments, incoming & outgoing bank wire transactions, sort mail packages & distribute to appropriate areas.

●Reconcile banking accounts & general Ledgers

●Assigned to assist in bank projects monthly.

●Assisted with the written process of the bank procedures & compliance policies.

●Prepared spreadsheet to management on a daily basis of work item deadlines of 48hrs turnaround time.

●Proficient in performing critical deadlines in a timely manner.

USAA Federal Savings Bank, San Antonio Texas Company

Call Center Representative

October 1996- October 1999

●Responsibility assisting with incoming customer calls.

EDUCATION

South San High School San Antonio, Texas -

Diploma June 1990

AWARDS

Top Performer Award, Team Player, & Expert Experience awards.

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