Customer Service Collage
Resume:
KARABO
THUPE
PROFILE
Confident and friendly demeanor.
Skilled communication. Innovative
team builder who is acutely attentive
to duties given and customer’s needs.
Punctual problem solver and avid
multitasker. Track record of being a
consistent hard worker that
contributes to the establishment’s
long-term success.
CONTACT
PHONE:
ADDRESS:
5 Torlyn Flats
Embert Street
Potchefstroom
2531
EMAIL:
***********@*****.***
PERSONAL DETAILS
Date of birth: 7 August 1998
Nationality; South African
Driver’s license: None
Own car: No
Health: Excellent
Language skills: English, Setswana, Zulu
(understands Afrikaans)
WORK EXPERIENCE
Cashier
Nando’s Potchefstroom (1.09.2020 to 24.03.2022)
Duties include:
Ensure standards are maintained during shifts
coordinates the dine in and take away customers to maintain enough space to accompany all.
Handles customer complaints and resolve related matters
Take responsibility for float issued and cash handling procedures during shift.
Conducts regular checks throughout the shift to ensure stock levels are sufficient and hygiene are maintained
Daily stock takes and explanations of shortages
New staff training
Ensure customer service is maintained to the highest standard. Chef / Bartender
Potchefstroom Country Club (24.03.2023 to date)
Duties include:
Ensure standards are maintained during shifts
Keeping club members satisfied with exceptional service.
Handles customer complaints and resolve related matters
Take responsibility for float issued and cash handling procedures during shift.
Conducts regular checks throughout the shift to ensure stock levels are sufficient and hygiene are maintained
Daily stock takes and explanations of shortages
Preparing of Food and drink items available on the menu.
Making sure safety procedures are followed while working with gas, and other dangerous equipment.
CHARACTERISTICS
Creative and analytical
Team leader
Friendly, courteous, and service oriented
Poised under pressure
Effective communicator
ACADEMIC QUALIFICATION
NWU Business School
Small Business Management & Consulting
Computer Practice N4
Vuselela Collage
Tourism Management N6
Computer Practice N4
Matric (grade 12)
Baitshoki Secondary School
KEY SKILLS
Friendly personality
Customer service oriented
Decisive action
Passion for hospitality
Self-motivated
Great team player
Good leadership
Responsible
Attention to detail
Ability to manage people
Good knowledge of restaurant operations
SOFTWARE
Micros/Symphony restaurant Point of Sale software
Word
Excel
REFERENCES
Eddie Joubert Senior manager – Nando’s Potchefstroom 072-***-****
Mrs Mokaleng Lecturer – Vuselela Collage
JP James Manager – Manager Potchefstroom Country Club 064-***-****
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