Client Specialist Mainframe

SKILLS SUMMARY

COMPUTER LITERACY

EXPERIENCE SUMMARY

JOB PROFILE

Name : Saif Shaikh

OBJECTIVE: “To work for an organization of repute which provides healthy and challenging environment, and achieve carrier growth with hard work and dedication for Mutually beneficial association”

Excellent working knowledge of U.S retirement Services and Healthcare expertise of Retirement Products like Auditing,Compliance Testing and Reporting and health Benefits.

Extremely Hardworking with Proven initiative and ability to work with minimal supervision.

Good Interpersonal and communication skills with good analytical and data interpretation ability.

Conversant with MS Office (Excel, Word, PowerPoint and other Internet Applications). Organization Name : TATA CONSULTANCY SERVICES LTD

Designation : Senior Process Associate

Duration in Organization : 26th October 2015 till ongoing.

Started as a Trainee Associate in 2015 for a request for US retirement products Define Benefit and Define Contribution Finances

Associate in Financial Information Processing Division - Compliance Testing and Reporting (U.S operations)

Part of a dedicated team, handling the most Premium client Specialist in Form 5500 and Compliance Testing and Reporting wherein was in Account maintenance and Cash Rollover Team. Had been a part of an Audit Team for US Retirement Defined benefit and defined Contribution Team for Prudential.

Extensive knowledge of record keeping software's like Omni, ASC, Relius, PSW,

salesforce,Client Fact Sheet, Mainframe etc.

Responsibilities at TCS:

Coordination between various teams to assist in timely processing for prompt exception resolution to avoid delays in processing.

Responsible for effectively and timely managing client/inter department queries to achieve Customer Delight.

Managing various system update for hassle free future reference.

Generating of reports from system & maintaining records for future references.

Handling Rush Transactions given by the client

Prioritize critical / sensitive task and not missing our S.L.A.

Have been back –up among the team members so that job can be managed correctly in contingencies.

Additional Achievements

Projected KYC (Know Your Customer) project to set up new client venturing in Mumbai.

Have got an opportunity to create Process Manuals for the pilot process.

Have got an opportunity to Provide Process Training new batch of associates employed for process Compliance testing and reporting Project at TCS

Received Spot Award for Exceptional Performance ie, Team Work and Client focus categories.

Have received appreciation email from client team for my performance. EDUCATION & TRAINING

EDUCATIONAL QUALIFICATION:

QUALIFICATION INSTITUTION AFFILIATED TO YEAR OF

PASSING

Passing

Division

BAF

Lords Universal

College Mumbai Board 2015 First

H.S.C

KHMW Junior

college of

science and

commerce

Mumbai Board 2012 Second

S.S.C MTS Khalsa High

School Mumbai Board 2010 Second

Additional Certification:

Awarded as Star of the Month for the best performance in team.

Awarded as exemplary efforts and contribution towards the Process Improvement Ideas. PERSONAL INFORMATION

Residence Address : 236/188, Motilal Nagar no.1,

Road No.4, Goregaon West

Mumbai 400104

Contact No : 970-***-****

Email ID : ************@*****.***

Date of Birth : 25th June 1994

Sex : Male

Language Known : English and Hindi

Marital Status : Unmarried.

Nationality : Indian

Personal Interest : YouTube Creator & Indoor games. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Dated: 03/21/2022

Place: Mumbai Saif Shaikh

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