Customer Service Supervisor

at) TFW LTE **:** PM © * **% am)

Done ** of **

KANDI HUGHES

Gadsden AL 470-***-**** *************@*****.***

Education

Marketing Management Diploma / Athens Technical

College

January 2001- June 2005

¢ Technical Certificate in Small Business Management

¢ Technical Certificate in Retail Operations Management

Experience

Ollie’s Outlet

Customer Service Supervisor / May 2021- Current

* Manages a team of assigned customer service representatives

and ensures they comply with company guidelines particularly

related to quality of service

* Monitors or reviews calls or other correspondence between

representatives and customers

¢ Ensures that representatives are informed about changes to

company products and services

* Collects data and prepares reports on customer complaints and

inquiries

¢ Prepares monthly reports summarizing the assigned customer

service teams performance

¢ Prepares knowledge-based documents such as summaries and

responses to frequently asked questions

* Identifies opportunities to update or improve customer service

procedures and makes recommendations to the Director of

Customer Service or other appropriate staff

¢ Assists with budget preparation for the Customer Service

department

Prince Metal Stamping

Production Assembly / October 2021- Current

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