Communications Assistant Front Desk

RESUME

Mrs. Rashmi D Kangane

PROFESSIONAL SUMMARY

Bringing over 15 years of experience in Customer Service / Front Office role. Professional and knowledgeable Front Office Receptionist skilled in administrative support and customer service. Experience in managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

INDUSTRY EXPERIENCE

Company: The Gem & Jewellery Export Promotion Council Title: Front Desk Executive

Duration: 11 February 2013 to till date

Successfully handled the entire implementation of the Inward Management system in SAP which includes provide inputs of the process, conducting testing, etc.

Responsible for the upkeep and maintenance of the Front Office

Single handedly managing the EPBAX system i.e. Incoming Calls at Head office and diverting the calls to relevant department.

Responsible for the Inward Management at Head Office which includes receipt of courier

/ faxes / hand deliveries, Recording in Online SAP and sending it out to the respective official

Managing the booking of conference rooms and handling all arrangements for meetings.

Greet guests / visitors and direct them to appropriate official

Handling of vendors / agencies for the upkeep of the Front office such as telephone lines, flower arrangements, newspaper/magazines, etc.

Responsible for arranging the refreshments during all Employee Engagement Activities organized in company as per given budgets.

Assist the HR & Admin team in preparing various reports from SAP.

Assist the Executive Director in absence of his EA. Company: Capita India Private Ltd.

Title: Senior Customer Care Executive

Duration: 17th July 2002 – 20th April 2012

Company: Citi Group Global Services

Title: Process Office for U.S. Mortgages Customer Service Duration: 26th February 2007 to 1st March 2008

Company: P&O Cruises

Title: Receptionist & Communications Assistant & Librarian Duration: 18th April 2006 to 7th January 2007

Company: M.V. Aurora

Title: Communications Assistant

Duration: 19th March 2005 to 6th December 2005

Company: Intercontinental The Grand Mumbai

Title: Business Centre Supervisor and Hotel Reception Desk Duration: October 2004 to March 2005

Company: ITC Grand Maratha Sheraton Hotel & Towers Title: GSC Communication and Receptionist

Duration: March 2001 to October 2004

Company: Bhaktivedanta Swami Mission School

Title: Receptionist cum Office Assistance

Duration: March 2000 to March 2001

SYSTEMS WORKED ON

SAP Inward Management and Reports

Navision ERP Inward Management

CLS (CUSTOMER LOGIN SYSTEM) for check in and check out.

CMS (COMPLAINT MANAGEMENT SYSTEM) for housekeeping and engineering complaints

MICROS for room service orders.

COMPETENCY

• Fluent in English, Hindi and Marathi

• Excellent Listening Skills

• Multitasking

• Meticulous and organized

• Multi-line telephone skills

• Good Scheduling and attention to details

• Excellent budgeting and negotiation skills

EDUCATIONAL QUALIFICATIONS

T.Y.B.Com from Tolani College, Andheri in 1999 securing 56%.

H.S.C from Tolani College, Andheri in 1996 securing 59%.

S.S.C from Our Lady of Health, Andheri in 1994 securing 65%. ADDITIONAL SKILLS

Basics in Computers (Microsoft Word, Excel, Power Point).

Typing of 40 w.p.m.

PERSONAL DETAILS

Date of Birth: 27 November 1978

Marital Status: Married

Address: 27/1, Navjivan Nagar, Hariyali Village, Nr. Buddha Vihar, Vikhroli-E, Mumbai-400 083

Tel: 0091-969-***-****/987*******

Email: *************@**********.***

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