Mrs. Rashmi D Kangane
Bringing over 15 years of experience in Customer Service / Front Office role. Professional and knowledgeable Front Office Receptionist skilled in administrative support and customer service. Experience in managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Company: The Gem & Jewellery Export Promotion Council Title: Front Desk Executive
Duration: 11 February 2013 to till date
Successfully handled the entire implementation of the Inward Management system in SAP which includes provide inputs of the process, conducting testing, etc.
Responsible for the upkeep and maintenance of the Front Office
Single handedly managing the EPBAX system i.e. Incoming Calls at Head office and diverting the calls to relevant department.
Responsible for the Inward Management at Head Office which includes receipt of courier
/ faxes / hand deliveries, Recording in Online SAP and sending it out to the respective official
Managing the booking of conference rooms and handling all arrangements for meetings.
Greet guests / visitors and direct them to appropriate official
Handling of vendors / agencies for the upkeep of the Front office such as telephone lines, flower arrangements, newspaper/magazines, etc.
Responsible for arranging the refreshments during all Employee Engagement Activities organized in company as per given budgets.
Assist the HR & Admin team in preparing various reports from SAP.
Assist the Executive Director in absence of his EA. Company: Capita India Private Ltd.
Title: Senior Customer Care Executive
Duration: 17th July 2002 – 20th April 2012
Company: Citi Group Global Services
Title: Process Office for U.S. Mortgages Customer Service Duration: 26th February 2007 to 1st March 2008
Company: P&O Cruises
Title: Receptionist & Communications Assistant & Librarian Duration: 18th April 2006 to 7th January 2007
Company: M.V. Aurora
Title: Communications Assistant
Duration: 19th March 2005 to 6th December 2005
Company: Intercontinental The Grand Mumbai
Title: Business Centre Supervisor and Hotel Reception Desk Duration: October 2004 to March 2005
Company: ITC Grand Maratha Sheraton Hotel & Towers Title: GSC Communication and Receptionist
Duration: March 2001 to October 2004
Company: Bhaktivedanta Swami Mission School
Title: Receptionist cum Office Assistance
Duration: March 2000 to March 2001
SYSTEMS WORKED ON
SAP Inward Management and Reports
Navision ERP Inward Management
CLS (CUSTOMER LOGIN SYSTEM) for check in and check out.
CMS (COMPLAINT MANAGEMENT SYSTEM) for housekeeping and engineering complaints
MICROS for room service orders.
• Fluent in English, Hindi and Marathi
• Excellent Listening Skills
• Meticulous and organized
• Multi-line telephone skills
• Good Scheduling and attention to details
• Excellent budgeting and negotiation skills
T.Y.B.Com from Tolani College, Andheri in 1999 securing 56%.
H.S.C from Tolani College, Andheri in 1996 securing 59%.
S.S.C from Our Lady of Health, Andheri in 1994 securing 65%. ADDITIONAL SKILLS
Basics in Computers (Microsoft Word, Excel, Power Point).
Typing of 40 w.p.m.
Date of Birth: 27 November 1978
Marital Status: Married
Address: 27/1, Navjivan Nagar, Hariyali Village, Nr. Buddha Vihar, Vikhroli-E, Mumbai-400 083