Code 10 Customer Service

MAPULA MERINA

NEMBULUNGE

CURRICULUM VITAE

PERSONAL DETAILS

Surname : Nembulunge

First Names : Mapula Merina

Birth date : 28 July 1994

Age : 27

Gender : Female

Driver’s license : Code 10

Identity Number : 940**********

Contact number : 071-***-****

Email : *****************@*****.***

Residential Address :3267 Shaba Street

Tshiawelo Ext 2

Soweto

Nationality : South African

Marital Status : Single

Health : Good

Dependents : None

Employment Equity Status : Black

License : Yes

EDUCATIONAL QUALIFICATION

Name of Institute : Empilweni Nursing College

Course : Health Worker

Completed : 2016

Modules : Baby care

Adult care

Health

Diseases

Dealing with sickness

Name of School : Sir John Adamson School

Highest Grade Passed : Grade 12

Completed : 2013

Subjects : English Home Language

Afrikaans

Mathematical Literacy

History

Tourism

Business Studies

Life Orientation

WORK EXPERIENCE

EMPLOYER:

Telesure Investment Holdings (November 2016 – February 2019)

POSITION:

Customer Service consultant

DUTIES:

Inbound calls handling

Provide client previous insurance information telephonically

Capture vehicle inspections

Respond to other insurer queries

Capture tracker confirmation certificates

Verify client information

Email third party information requests

EMPLOYER:

iTalk Financial Services (July2021 -September 2021)

POSITION:

Contact Centre Agent

DUTIES:

Outbound call handling

Outbound sales in obtaining clients with debt consolidation

SKILL SET

Telephone etiquette

Microsoft outlook

Microsoft word

Typing

LANGUAGE ABILITIES

Languages : English (Read, Write & Speak) Fluent

: Tshivenda (Read, Write & Speak) Fluent

: Sotho (Speak) Fluent Isizulu ( Read, write & speak ) Sepedi ( Read, write and speak )

REFERENCE

Company Name : Telesure Investment Holdings

Manager : Duncan Kipling

Contact Number : 067-***-****

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