Recreation Assistant Customer Service

MARGUILL C. WARD

********@*****.*** *** Kanton Drive

910-***-**** Jacksonville, NC 28540

SUMMARY OF QUALIFICATIONS

Exceptional attention to detail

Multi-tasker

Microsoft Office Proficiency

Inclusion certified

Customer service oriented

Patient records and charting

WORK EXPERIENCE

MCCS CAMP LEJEUNE- AIR STATION, Camp Lejeune, NC March 2015- Current

Recreation Assistant

Greeted over 300 patrons hourly using World Class Customer service

Assisted Management in taking inventories, ordering and purchasing supplies for the facility

Took Reservations for Commands on a monthly basis to utilize the facility for Classroom purposes.

Ensured to retain the cleanliness of the facility for the safety of the patronage and the staff.

Checked AED’s on monthly basis per safety regulations.

MCCS CAMP LEJEUNE- AIR STATION, Camp Lejeune, NC January 2011- December 2014

Recreation Assistant- Personal Trainer

Encouraged and trained up 15 clients every week for their weekly fitness needs and goals.

Maintained precise and detailed records for each client in order to properly assess their progress throughout the program and modify exercises as needed based on injury or illness

Routinely conducted administrative and clerical tasks such as checking and taking inventory of supplies purchased and delivered, patient record keeping and filing, and utilizing multiple modes of communication (phone, fax, mail, email, etc.) to relay information between clients and doctors

Used the current HIPPA regulations to maintain client records and files in facility

Made weekly appointments for clients one on one trainings, and weigh ins

Multi tasked with answering the phones, making faxes and finding research between clients.

Kept up on the latest fitness trends and verbiage to make sure clients were receiving the most adequate training.

Wireless Advocates, New River Air Station September 2012- June 2014

Wireless Associate

Promoted sales by assisting 50 customers per day and applying qualifying questions to better suit their wireless or mobile needs all while using exceptional customer service.

Opened and closed the register with over $1,000 at times and requiring the ability of making deposits, and cash, debit/credit drops in safe.

Achieved individual sales targets for new customer acquisitions.

Maintained the cleanliness of the kiosk to better attract new customers and returning customers.

Versed on how to implement weekly planograms

Kept up to date on current technological trend to better suit the customer needs for a wireless or mobile device

EDUCATION & TRAINING

American Red Cross- Jacksonville, North Carolina

CPR and First Aid Valid through August 2022

Caring for life, Jacksonville, North Carolina June 2017

Certificate in Medical Billing and Coding

Jacksonville High School, Jacksonville, North Carolina

High School Diploma

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