Optometric Assistant Customer Service
Resume:
Mandi K. Peters
North Huntingdon, Pa. 15642
Your Family Eye Doctors, Inc.
North Huntingdon, Pa
Optometric Assistant
Administrative/Technician
Scheduling appointments, assisting patients with paperwork
Pulling Medical deductibles and copays/Vision Insurances
Processing claims with codes for billing
Triaging emergency medical appointments
Maintained accurate patient files in compliance with HIPPA
Assisted patients with frame selection, or contact fittings
Pre-Screening : NCT, Optomap, autorefracting, setting phoropter, stereopsis, retrieving Rx from spectacles. Humphrey Visual Field and Glaucoma evaluations as needed/scheduled
Wing Eyecare
Milford, Oh
Optometric Assistant
Administrative/Technician
Scheduling appointments, assisting patients with paperwork
Triaging emergency medical appointments
Pre-Screening : NCT, Optomap, autorefracting, setting phoropter, stereopsis, retrieving Rx from spectacles.
Maintained accurate patient files in compliance with HIPPA
Humphrey Visual Field and Glaucoma evaluations as needed/scheduled
Assisted patients with frame selection, or contact fittings
Fontana's Cafe Irwin, Pa
Bartender / Server / Manager
Insured customer service
Administered large sums of money
Balanced cash drawers
Managed staff, knowledge of POS System, responsible for scheduling
Rose Hill Burial Park
Hamilton, Oh
Clerk / Records
Assisted families with marker emblem and graphic design
Responsible for ordering/tracking markers
Created work orders for marker installation
Responsible for Cemetery requests: sunken graves, damaged property, broken vases
Century Inn Wyoming, Oh
Manager
Insured customer service
Administered large sums of money
Balanced cash drawers and safe
Cornerstone, Inc. West Chester, Oh
Human Resources Receptionist/Management
Screened applications
Background checks
Scheduled interviews and conducted orientation
Maintain files and paperwork needed for new hires
entry, tax paperwork, made employee files, pre-employment testing, database building/maintaining, created forms
Voice mail and e-mail correspondence
Kroger Pharmacy West Chester, Oh
Pharmacy Technician
Answered telephones
Data entry
Billed insurance companies
Contacted insurance companies for coverage
Knowledge of drug brand names and generic
Contacted doctors for authorization on prescriptions refills
Fulfilled prescriptions (strengths, dosages, directions)
Patient reactions/interactions with medications already regimented
Francotyp-Postalia Springdale, Oh
Administrative Assistant/Office Manager
Researched and established an organized customer account database to centralize data, and improve overall client service product packet for client review
Created and developed a manual to facilitate troubleshooting via telephone that was later utilized throughout the company internationally
Received equipment, verified serial numbers to ensure precise inventory, inspected and prepared products for technician to install
Disbursed multiple copies of invoices for client billing and inventory, calculated sale productivity an representative sale commissions
Produced new clients through setting appointments and demonstrations
Skills
Typing (70 wpm) computer knowledge – Windows, Microsoft Word, Excel, Access, Outlook, Power Point, Internet, E-mail, multi-line phones, contracts, tax paper work, mail room equipment knowledge, Aloha system, copy machines, medical/vision insurance websites for verifications, phoropter, Gdx, lensometer, proficient in CMS/Compulink optical/billing software, NCT, autorefractor, retinal imaging with Optomap
Achievements
High Honor Roll, Publication Awards for Journalism and Photography for Lakota High School Yearbook
Lakota High School Graduate (1997)
College Prep Courses
Miami University of Middletown
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