Support Engineer It Manager
Resume:
North York, ON **************@*****.***
Professional Summary
Jay Bhatt
IT / System Support Engineer
Insightful Information Technology Manager and System support Engineer with 5+ years of IT experience including oversight of infrastructure, System support, and securities services.
Dedicated to customer satisfaction with focused delivery of technical solutions.
Proven leader in direction operations, maintenance, and support of complex systems.
Highly adept in a request for proposal development, technology needs assessments, and staff training.
Technical SKILLS
Windows/ Linux Administration:
Managing Users, Groups, and Computer Accounts; Maintaining Disk Storage; Maintaining and Updating Server. Configuration of multiple virtual machines, Email services, Networking Services.
Online Meeting Software
Microsoft Teams, Google Meet, Web Ex by Cisco, Zoom Video communications
Networking:
Servers, Routers, Switches, Topologies, Firewall,Local Area Network, Wide Area Network, VLAN, Routing Protocols
Hardware:
Configuration of Switches, Routers, Modems, Firewall, Configuring Printers, Web Servers,
Operating System:
Red Hat Linux, Windows 7/8/8.1/10/11
Scripting Languages:
Linux BASH Shell
Programming Languages:
HTML, CSS, C#,C,C++,Hadoop
Database:
MySQL, SQL Server, PostgreSQL
Misc. Software & Tools:
Microsoft Office, Microsoft Visio, Microsoft Outlook, Oracle Virtual Box
WORK EXPERIENCE
ROLE /System Support Engineer Dec 2020 — Present
Desma Tech Toronto, ON
•Configure, monitor, and maintain email applications or virus protection software.
•Software up-gradation from windows 7 to windows 10.
•Configuration and installation of Microsoft Teams and Outlook.
•Operated a POS System to itemize and complete an average number of customer purchases.
•Excellent SQL skills for daily testing of data using various SQL queries.
•Windows PC to setup PKI cards with certificates and test the cards.
ROLE /IT Help Desk Associate Jan 2020 — Nov 2020
Bank of Montreal Brampton, ON
•Serving as the first point of contact for customers seeking technical assistance over the phone or email
•Performing remote troubleshooting through diagnostic techniques and pertinent questions
•Determining the best solution based on the issue and details provided by customers
•Maintain Database and ticketing software (Service Now) or Generate Report.
ROLE / IT Field Technician May 2018 — Dec 2019
Ajax Hospital Pickering, ON
•Transferred all Servers-Switches from the old building to a new building.
•Installed server and switches to rack and setup into the LAN room.
•Patching and connection to server switches via the blue, red, and yellow cable.
•Managed Groups, Users, and Computer Accounts Implemented and Managed Software Update Service.
•Troubleshoot System network and Configuration network components.
ROLE / IT Manager Jun 2010 — Jan 2018
The Bhagyodaya co-op Bank Ltd Ahmedabad, India
•Look for growth opportunities within the branch.
•Establish and maintain relationships with new and existing clients.
•Coordinate with vendors and with company personnel to facilitate purchases.
•Maintain logs related to network functions, as well as maintenance and repair records.
•Test backup or recovery plans regularly and resolve any problems.
EDUCATION
Big Data Analytics, Canadian College of Business Science and Technology, ON, Canada May 2021 Master of Science in Information Technology, Kadi Sarva Vishwavidyalaya, LDRP College, Gandhinagar, India May 2010 Bachelor of Computer Application, Navgujarat College, Ahmedabad, India Jun 2008 Availability, Within 2 weeks
Willing to relocate, yes
Job type, permanent or Contract Willing to travel, Yes
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