WILLIAM JACKSON

*** **** ****** **********, **, *8626 512-***-**** adq3fc@r.postjobfree.com

CAREER OBJECTIVE

To continue my Windows Infrastructure Engineering career. With over 20 years of experience in implementation, design, and implementation of both on-premises, hybrid and cloud environments, I possess a broad skillset for fast paced, rapidly changing environments.

EXPERIENCE

INSIGHT ENTERPRISES, INC

Residency Resource V – Active Directory Consultant, Jul 2021 - Present

•Working extensively with migration of multi-domain Active Directory forests into consolidated environment

•Utilized custom powershell scripts in addition to Quest Active Roles and Microsoft native active directory tools to create, modify AD objects such as users, groups and group policy objects

•Active Directory health checks and corresponding corrective actions

•Migrated approximately 15 physical domain controller servers to VMWare ESXi and Nutanix virtual machines.

•Troubleshot issues resulting from new GPOs being applied as part of object move.

•Scripting using QAD PowerShell commands

ROBERT HALF – CAPGEMINI INC

Senior Systems Engineer, Jan 2021 - Jun 2021

•Worked as a Systems Administrator for all Windows and Linux systems, including Office 365 and SharePoint management, file system management, and Active Directory management

•Duties included daily maintenance of cloud storage and troubleshooting of any issues

•Provisioning of new items, both Office 365 and SharePoint in our multi-tenant Azure environment was a job detail

•Also managed our hybrid (on premises-O365) Exchange environment

•Additionally supported Linux (RHEL, CentOS) systems as well

•Used Quest Active Roles Server to ease management of on premises and Azure Active Directory

•Used primarily PowerShell for mailbox moves, DAG creation, and troubleshooting or mail flow or Active Directory replication issues

•Used Qualys and Nessus security tools for vulnerability remediation

•Worked with sister companies on projects to delegate the proper duties and responsibilities as the companies merged

•Environment consisted of 50-10 VMWare machines across 5 data centers and multiple ESXi hosts managed by vCenter, and an additional 300+ hosted on Nutanix hypervisor platform.

QUEST GLOBAL, INC, APPLE

Microsoft Exchange Engineer, Jul 2020 - Jan 2021

•Worked as Microsoft Exchange and Azure AD Administrator, with tasks including Exchange and Active Directory hybrid configuration, decommission of legacy Exchange environments, server patching and monitoring or over all environment health

•Coordinated SCCM patching schedules of the Exchange clustered servers to ensure zero downtime to the user community

•Used primarily PowerShell for maintenance of Exchange tasks.

ADECCO, INC, INC, HANGER

SCCM Architect SME/Active Directory Engineer, Mar 2018 - May 2020

•Worked as chief SCCM Engineer for a 6000 seat, 794 location orthopedics manufacturer

•Principal duties consist of building Windows 10 images, PowerShell scripting, packaging applications for automated deployment, and Windows patching

•Worked on a major Windows 7 to Windows 10 migration project using the tool, in addition to migrating workstations and servers

•Administered all Group Policy Objects using AGPM for change control of policies

•Role included remediation of delegated permissions in Active Directory

•Utilized Splunk tool to rectify any failed logins for users and service accounts

•Reviewed all Active Directory OUs pertaining to workstations, and integration of ADFS for both in-house application and COTS applications to reduce the need for multiple login events

•Created new OU hierarchy to simply the Active Directory structure during the move from Windows 7 to Windows 10

•Provisioned new users and made OU changes and policy updates as needed for troubleshooting

•Worked on migration project to upgrade SCCM 2012 to SCCM Current Branch, eventually settling upon the latest SCCM Endpoint Manager

•Created all site roles, Operating System Deployment (OSD), Automated Deployment Rules (ADR)s for patching

•Created custom reports for software deployment and patching statuses

•Performed successful upgrade of SCCM to Microsoft Endpoint Configuration Manager (MECM)

•All activities were performed within ITIL practices using ServiceNow as the incident and change management tool

•Was responsible for implementing Role Based Administration via Group Policy for the desktop support help desk and software development teams (it was not present before).

SOLARWINDS, INC

Technical Engineer, Jan 2016 - Mar 2018

•Supported the SolarWinds suite of network performance and management tools

•Assisted junior members of the team and worked with other engineers and developers to suggest both internal and customer requested features and enhancement to the products and assisted external customers with basic SQL queries to troubleshoot the application database.

PAYPAL CORP

SCCM Engineer, Oct 2014 - Dec 2015

•Worked on Global Client Engineering team focusing primarily on Windows 10 migration using System Center Configuration Manager and USMT

•Worked cross-team with the Enterprise Engineering team to rectify which Group Policy Objects that could be utilized from their server environment, for the Windows 10 environment, as the Windows 7 GPOs were deemed to not be able to meet audit and compliance requirements

•Strong focus on packaging of applications and deployments of existing applications and new applications utilizing Microsoft SCCM and related tools.

FLEXTRONICS CORPORATION

IT Windows Engineer, Sep 2012 - Dec 2014

•Worked as a support technician for desktops and servers for an electronics manufacturing firm supporting Windows and Debian/Ubuntu Unix based platforms, desktop and server, PowerShell scripting including break-fix, deployments, and Wi-Fi hardware setup

•Some switch/router configuration was necessary

•Current project details are covered under a Non-Disclosure Agreement, so further details at this time are strictly prohibited

•Used the Service Now tool as both an administrator and a front user for ITIL based ticketing services.

NATIONAL FINANCIAL PARTNERS

Exchange Engineer, Jul 2014 - Oct 2014

•Worked on a project to automate Exchange email and messaging system based on Exchange 2007 and Exchange 2010, using PowerShell scripts and native tools

•Developed reports for statistics and problem troubleshooting.

TEXAS STATE BOARD OF PHARMACY

Windows Infrastructure Consultant, Jan 2014 - Jun 2014

•Worked on a wide scale project to implement upgraded Microsoft Exchange and Active Directory to phase out end of life products and applications

•Raised forest functional level of domain from 2000 to 2003 and extended schema to accommodate future implementation of SCOM and SCCM

•Incorporated PowerShell scripts within SCCM to replace existing VBScript, for application deployments.

LIBREDIGITAL

Systems Engineer, Mar 2012 - Jul 2012

•Served as primary Windows subject matter expert for Windows system ranging from Windows 2003 – Windows 2008, with a focus on account management, Active Directory maintenance, security, and patching

•Also supported as an auxiliary desktop support technician and performed application support and maintenance of Linux (Redhat and CentOS) based systems, BASH and Perl scripting support for a small digital publishing firm

•Duties included daily use of VMWare enterprise servers, as well as virtual workstations on the VMWare ESXi platform, including daily maintenance and setup, including subnetting and VLAN setup on ESX hosts and their respective guest machines.

SPANSION, LLC

Windows System Engineer, Oct 2010 - Feb 2011

•Worked with application support and maintenance of a 150 server Windows Server 2003 and 2008 environment

•Developed and implemented a customized Microsoft System Center Operations Manager environment and integration of Linux system monitoring with SCOM

•Also worked extensively with vSphere ESX 4.0.and virtualization physical servers and creating standard templates for Windows 2008, in addition to other duties as assigned.

TEMPLE-INLAND, INC

Windows Server Administrator, Jul 2006 - Aug 2010

•Responsible for installation, maintenance, and monitoring of Windows based services that include Windows 2000-2008 file and print servers, Exchange 2003 and testing of Exchange 2007 servers, and Active Directory domain controllers

•Duties include hardware procurement, performance monitoring and tuning, antivirus and asset tracking software package maintenance, and remote support of 200+ servers in a distributed environment

•Was subject matter expert and project manager of technical needs for a 700+ user migration from one Active directory forest to another

•Worked on a project to decommission a Windows NT4 domain by using the NetIQ Domain migration tool to migrate user accounts, requisite groups, and servers to an existing Active Directory forest.

HOSTWAY CORPORATION

Network Operations Manager, Nov 2005 - Jun 2006

•Transitioned into the role of operations manager for a datacenter that consists of approximately 700 Windows and Linux servers and served as the sole management presence for Hostway in Austin

•Responsible for staff development, coordinated training for NOC technicians, and ensuring the integrity of the datacenter facilities (HVAC, electrical, waste management, lighting, etc.).

Senior Datacenter Engineer, Aug 2004 - Nov 2005

•Served as sole Windows solution engineer for the Austin Hostway datacenter

•Designed and brought up Active Directory on Windows Server 2003, and integrated Veritas Backup into the infrastructure

•Configured and deployed a system imaging system consisting of Remote Installation Services, G4U, and Symantec Ghost Corporate.

GUARANTY FINANCIAL SERVICES, TEMPLE

NT Systems Programmer, May 2003 - Aug 2004

•Helped coordinate and implement migration of 3000 user environment from Exchange 5.5, NT 4 domains, and Windows NT and 9x client machines to Active Directory, Exchange 2000, and Windows XP

•Participated in the implementation of a 100+ server Citrix Metaframe XPe environment

•Roles included server build, load assessment, application packaging and troubleshooting

•Built and maintained VMWare ESX server development environment, using the VMWare suite of tools, including VMotion and VirtualCenter

•Created virtual machine images for rapid deployment of platforms from Windows 2000 Windows Server 2003.

EDUCATION

UNIVERSITY OF TEXAS -AUSTIN

AUSTIN, TX

ADDITIONAL SKILLS

•Quest Active Roles Server

•System Center Configuration Manager

•Windows Server 2000 - 2019

•Microsoft Azure

•Microsoft Exchange

•Linux

•Windows Powershell

•Office 365

•Exchange 2016

•SCCM

•Cloud Technology

•Hyper V

•VMware ESXi, vCenter, vMotion

•SQL Server 2005-2017

•Azure Active Directory

•Corporate McAfee Antivirus

•Veritas NetBackup

•Nutanix Virtual Hypervisor Infrastructure

•PowerShell Scripting and debugging

•Qualys Network Scanner

•Microsoft Distributed File System

•HP Platforms & Enterprise Servers

•Dell PowerEdge Servers

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