Customer Service Representative
Resume:
SHANTA M. HOGAN
Lisle, Illinois 60532
***************@*****.***
PROFESSIONAL EXPERIENCE:
BMO HARRIS BANK ONLINE BANKING FOR BUSINESS
Senior Analyst TPS Technical Help Desk, 2018-Present
Provide effective Customer Service, consistently.
Answer 30-40 incoming calls daily.
Assist with ACH and Wire Payments.
Assist customers with updates with latest software.
Password resets and effective written communication.
BMO HARRIS BANK N.A., NAPERVILLE, IL
Admin III/Senior Service Representative, 2008 – 2018
Supported and maintained Digital Library for Imaging Team.
Supported and tested systems and software related to Digital Library.
Participated in business continuity planning strategies.
Lead contributor and participant of User Acceptance Testing (UAT).
Resolved escalation and discrepancies that may impact customer service.
Handled special projects and maintained business relationships.
Daily processing of customer signature cards.
Admin I, 2008 - 2018
Maintained commercial files and process commercial loan documents
Scanned and indexed commercial loan documents via Captiva program
Verified and audited commercial loan documents via FileNet program
ABM SECURITY SERVICES, CHICAGO, IL
Security Officer, 2005 – 2008
Provided quality security and effective customer service
Processed identification passes for tenants and visitors
Daily tracking of various procedures and log-sheets
TECHNOLOGY
MS Outlook; MS Word
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