Service Representative Customer

Karla I. Lopez

*****.******.***@*****.***

El Paso Texas 79907 915-***-****

Certified in Phlebotomy Technician. Completed 40 hours of classroom training, and 100 clinical hours with 248 successful unaided blood collections. Also completed 100 hours of unaided venipunctures, skin punctures, and orientation in an approved, accredited laboratory. Customer Service Representative with 5+ years of experience. Skilled Multi-tasked and detail-oriented. I am also proficient at building and maintaining professional relationships. PROFESSIONAL EXPERIENCE

Employbridge

SAS COORDINATOR

Customer Service Representative

August 2018 - 2021

● Assist associates in all their needs

● Help associates finding a job

● Go over the list of jobs available in the website.

●Update their availability for better job opportunities.

● Go over their pay stubs if they have any concerns or questions.

●Guide the associate how to apply online for the correct staffing agency.

●Do a pre-screen and schedule them for an interview.

● Cancel or reschedule interviews

● If calls need to be transferred we transferred them to the assigned branch.

● Inbound and outbound calls

●Send emails if need it.

● Update information from the application

●Reactivate, Activate, Inactivate or Archived application. GC Services, FedEx Project, El Paso

Customer Service Representative November 2017 – January 2018

● Authenticate all callers prior to providing information on a specific tracking number

●Provide callers with specific information of the location and status regarding the tracking number in question

●Submit cases for investigation regarding loss or damaged packages and late package arrivals

●Link with other departments in order to assist the client with information regarding their account, package and investigation on their case

●Keep constant communication with stations in respect to specific requests

●Communicate with the caller and proactively sought for timely feedback for improvement in order to maximize client satisfaction

LIFE SPAN, El Paso, TX

Health Care Provider February

2015 – September 2017

● Assisted clients with their special needs

● Provided support in helping the client consume food and personal hygiene

● Build professional relationships

● Also conducted duties of a mentor to improve client’s self-esteem

● Assisted client focus on specific tasks

FAMILY THRIFT CENTER, El Paso, TX

Retail Stocker/Cashier

September 2014 – January 2015

●Assisted customers with specific inquiries

●Restocked shelves and reorganized clothes and products for proper display

●Build rapport with customers

●Worked on multiple projects on a daily basis

LIFE SPAN, El Paso, TX

Health Care Provider

September 2012 – June 2014

●Assisted clients with their special needs

●Provided support in helping the client consume food and personal hygiene

●Build professional relationships

●Also conducted duties of a mentor to improve client’s self-esteem

●Assisted client focus on specific tasks

EDUCATION

THOMASON JEFFERSON HIGH SCHOOL, El Paso, Texas

2007 - 2011

CERTIFICATION

PHLEBOTOMY TECHNICIAN, Certified, El Paso Community College September 8, 2017

TRAINING

PHLEBOTOMY TECHNICIAN May 31,

2017 – Septembe 8, 2017

Completed 40 hours of classroom training, and 100 clinical hours with 248 successful unaided blood collections. Also completed 100 hours of unaided venipunctures, skin punctures, and orientation in an approved, accredited laboratory.

SKILLS

● Anatomy and physiology of the circulatory system

● Specimen collection

● Specimen processing and handling

● Laboratory operations

● Venipunctures

● Skin Punctures

● Orientation in an approved, accredited laboratory ACHIEVEMENTS

● 6 College Credit Hours

● National Junior Honor Society

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