Support Agent Data Entry

Virginia L. Karns

865-***-**** *********@*****.***

****-**** ******** *******

****-**** ******** *******

ICONEX

The material handler is responsible for making sure the operating presses have the right amount of paper for the assigned job. Use various types of forklifts to unload incoming trucks with paper orders and processes the material using the coordinating PO. Keeping track of transferring rolls of paper to one assigned bin to another if movement is necessary. Keeps record of the amount of paper that is delivered to the current presses order. A stand up, sit down, and clamp truck are used to perform these duties.

2019-2019 PICKER/PACKER

RESOURCEMFG

As a picker I read off order sheets to pick items that are requested for an order. They are placed on a cart and moved to the packing line for shipment. As a packer I take various orders and place them in the correct size boxes to be shipped and once labeled and weighted are sent to the line to load for delivery.

2018-2018 PACKAGING OPERATORS

MANPOWER (3M)

Receive boxes of filters already packaged to place on pallet to prepare for shipping orders. Use a palletizer to wrap product once pallet is completed. Prepare filter frames for processing.

2015-2018 MACHINE/FORKLIFT OPERATORS

BUSH BROS. INC.

Perform on a daily basis various machine operations of the Production floor as well as the distribution department. Team oriented work is continuously done throughout a daily scheduled shift. Manage and perform daily/hourly paperwork required by each department to make sure regulations are being followed and performed safely and accurately. Forklift operations require the operator to be able to move product from one area to the other when necessary. Volunteer on the Safety committee that has monthly meetings to address and correct any safety concerns as well as practices. Also have been on the conveyor crew to fix/maintain any conveyors, motors, bearings that may need immediate attention to replace or repair to avoid production down time.

2013-2015 LINE OPERATORS (Bush’s)

AT WORK PERSONNEL (Temp Agency)

Perform daily operation of various machines to move scheduled product from pallets to labeling line for shipping preparation of orders requested. Work as a team to accomplish assignments in a timely manner. Keeping a record of the daily count of pallets and product that has been processed through line and removed from inventory. Maintain a clean orderly work station to keep safety a priority and to avoid machine failure or mechanical malfunctions due to debris. Order picking also performed when needed for shipping department to get orders ready to be shipped.

2013-2013 CSR BILLING AND TERMINAL SUPPORT AGENT ( Elavon)

TSI (Temp Agency)

Customer Service support receiving calls through an inbound call center. Services provided to retail merchants who retain accounts to process credit card payments. Provide support for billing questions and terminal troubleshooting. Explain in detail breakdown of monthly processing charges, verification of deposit submission to bank, transactions processed, as well as technical step by step instructions to regain terminal functionality when not working properly. Submit requests of refunds for billing disputes, research requests of missing deposits and credit card transactions

2011-2012 CASHIER

Rusty Wallace Honda, Knoxville, TN

Account receivables including handling cash, credit card, and check payments for service work performed and parts invoices. Process all service, parts and other departmental invoices upon completion of services. Process technician payroll slips on daily basis. Complete daily edit reports to confirm all transactions are correct and balanced for the comptroller.

2010-2011 CASHIER

Toyota Knoxville, Knoxville, TN

Greet customers. Receive and record amounts of cash, checks and credit card payments from customers. Maintains daily log sheet of each transaction. Manage and balance cash drawer daily. Reconciles the daily edit reports and balance transactions from the previous day. Train all new employees on daily routines and cash handling procedures. Data entry of customer receipts. File all work orders on completion of service work.

2007-2010 CUSTOMER SERVICE REPRESENTATIVES,

Comcast, Knoxville, TN

Address incoming calls within billing and repair: correct clients’ accounts such as billing adjustments, service changes, if requested, new products or increase already existing service to cable, internet and phone services. Place technical trouble appointments when necessary. Forward calls to other departments when requested. Explain monthly bills when customers need further explanation or verification of pricing, payment receipt and adjustments.

2005-2006 DISPATCHER,

Environmental Alternatives, Inc., Clarksburg, MD

Receive, process, and direct all incoming calls. Manage customer orders, create daily route schedules for management, and divert safety issues and sales calls to the appropriate personnel. Provide data entry for accounts receivable, open and closed customer accounts, offer foremen extra assistance with various aspects of the job.

2005-2005 RECEPTIONIST

Dermatology Center and Skin Care, Germantown, MD

Answer incoming calls, set up and confirmed appointments, checked medical records, review and verify insurance information, data entry. Balance daily transactions of copayments and retail items sold throughout the day.

1988-2007 LICENSED MANICURISTS

Full service manicurist: manicures nail extensions, specialized in silk wraps, pedicures, moisturizing treatments. Performed several positions with local salons as well as self-employed. Apprenticed in personal make-up and color tones for bridal parties and various customers.

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