Bikash Lenka

+1-647-***-**** adq31e@r.postjobfree.com

Professional Summary

• Over 16 years of experience in Siebel/Oracle CX Product lifecycle, development, implementation, performance engineering, support and maintenance encompassing a wide range of CRM functionality.

• Worked through all stages of software SDLC and handled multiple roles - Application support manager, Performance Lead, Solutions Architect, Development lead, technical lead, SME, Developer, Configurator, Support and System Administration.

• Strong experience in Siebel EAI, Siebel configuration, Siebel EIM with excellent knowledge of Siebel architecture, data models, data migration, and integration technologies.

• Thorough knowledge in Siebel Order Management, AIA integration and strong experience working on the SDLC with Agile methodology.

• Excellent experience in application performance management and tools such as Dynatrace, Kibana, ELK.

• Experience in DevOps tools such as Jenkins and UrbanCode Deploy Skills

• CRM: Siebel EAI, Siebel Configuration, Siebel

Customer Order Management, Pricing

Configuration, Product Administration, Siebel

EIM, Open UI

• DW/BI: Oracle BI Publisher

• Performance: Dynatrace Managed, Siebel

Performance Management, ELK, Kibana

• Programming: SQL, PLSQL, Siebel e-scripting

• Web Technologies: HTML, PHP, XML,

JSON, XSLT

• Project Management: Jira, HP-ALM,

Microsoft Project Plan,Teams

• DevOps: Jenkins, Urban Code Deploy

Industry Experience: Telecommunication,

Financial Services, Automotive

Experience

Accenture Canada, May 2015 - Current

Operations Lead

Project – Bell Siebel AO

Domain – Siebel communications, IP 21.2

Operations Manager & Performance Lead:

• Managing the operations team (Application support) at Bell Canada comprising of multiple applications such as Siebel, OSM, ESB, OBIEE, etc.

• Responsibilities include creating workplans, ticket & SLA management and planning out work and coverage for offshore and onshore support members, review weekly/monthly reports with client directors and executives and provide updates on overall system health and various initiatives taken by team.

• Spearheaded multiple initiatives that led to 30% of reduction in ticket volumes on year-to-year basis, drove many operational efficiencies by resolving recurring problems.

• Managed development of automations leading to substantial decrease in the manual work effort.

• Spearheaded multiple initiatives that led to substantial improvement in application performance

(~80%) with most of the top transaction’s response time dropping by almost 7-8 times resulting in monthly savings of ~ $290K, annual savings of $3.5 million and to achieve the industry standard Dynatrace excellent rating (APDEX over 0.97).

• Solutioned various reporting methods in Dynatrace managed application and thus helping to measure the application performance reliably and consistently.

• Automated performance monitoring reports that led to considerable reduction in manual effort for the team (~8hours/daily).

Development Lead:

• Led the Siebel development team at Bell and worked as Siebel SME for various projects for Bell Canada.

• Responsible for successful delivery of multiple projects. Single point of contact to review application designs, to maintain code quality, and ensuring the team follows the best design/code practices.

• Suggested improvements and design changes that helped to improve the application performance over the releases and near zero production defects after every major release Solution Architect:

• Worked with Business Solution Architects and project managers from the client to identify appropriate solutions for the client's requirements and providing feedback on the technical feasibility and alternate solutions.

• Review requirements and provided high level/detailed estimations to the client team.

• Worked closely with the development team to ensure the solution meets the requirements and the overall objectives of the project.

Accenture India, June 2011 – May 2015

Siebel Technical Lead

Domain – Siebel communications, IP15.8

Responsibilities –

• Led the Siebel development team and working closely with team for successful delivery of multiple projects. Worked with Business Analysts to create functional requirements.

• Created functional and technical design documents for Integration flows and various client specific requirements Worked on Siebel to AIA integration and successful Siebel to OSM implementation.

• Worked on new Outbound web services and leveraged the existing oracle PIP for successful Siebel to OSM integration.

• Worked on data migration using EIM jobs to Add new attributes to the Products.

• Worked as a maintenance lead in Bell Canada Project. Working on client escalations, issues etc.

• Responsibilities also include attending severity calls, creating weekly/monthly reports, creating/assisting in design for defect fixes etc. Accenture, India, Oct 2010 ~ May 2011

Siebel Configuration Lead

Domain –Siebel Financials, Siebel 8.1

Project – ANZ Siebel RAP

Responsibilities –

Analyzed the enhancement requests and provided design and have done the development. Developed knowledge and skills on Siebel Task Based UI which is predominantly used in the project. Worked on complex change requests and provided design and the solution. Helped to resolve critical and complex incidents. Created data conversion jobs and Repeating Component Requests (RCR) as per client functionality

IBM, India, Mar 2010 – Oct 2010

Siebel Configuration Lead

Domain –Siebel Automotive, Siebel 8.1.11

Project – Hero Honda Connect

Responsibilities –

Led a configuration module and handling the module in terms of issue resolution, new requirements, and support to the production team. Translate customer requirements into high/low level design documents and coordinating with Business Analysts and client to understand the requirements. Provided an estimate on the new requirements by utilizing IBM standard estimation techniques. Travelled onsite and coordinated with client and Business Analyst and helped in gathering requirements and freezing the requirements. Key member in handling the execution of build, issue resolution and testing.

IBM, India, Mar 2010 – Oct 2010

Siebel Configuration Lead

Domain –Siebel Pharma, Siebel 8.0.0.8

Project – Eli Lilly TLAC Upgrade

Responsibilities –

Key resource in planning, executing, and implementing successful Siebel upgrade from version 7.5 to Siebel 8.0.0.8. Understanding the existing configuration and customization done in TLAC 7.5.3.application and provide alternative solution by leveraging new features in Siebel 8.0.0.8. Reviewing the existing script's written on the application and creation of design for OOB alternatives such as Data Validation Manager (DVM) and migrating the redundant code on business components to Business Services. Planning for running the upgrade from existing Siebel 7.5.3 to Siebel 8.0.0.8 Coordinating with DBA for the database tasks to be done before Upgrade. Running the upgrade on Development, QA, TRAIN environments and resolving the upgrade issues. Reviewing upgrade merge conflicts and resolving the merge issues. Doing the post upgrade tasks and building the application after the Upgrade. Creating technical design documents on configuration, Business Services and BI publisher. Managing the post upgrade UI fixing with the team and ensuring the UI to be in accordance with Siebel 7.5.3. Creating design and development for the requirement of migrating LOV's/Admin Data such as Literatures, Correspondence Templates from one environment to another using Siebel EIM. Attending daily status calls with the onsite team and discussing providing them with status on configuration and discussing any issues. Supporting the system testing and fixing the defects raised during the testing phase. IBM, India, Feb 2009 – Sep 2009

Siebel Configuration Lead

Domain –Siebel Pharma, Siebel 8.0.0.8

Project – UI Ace

Responsibilities –

Analyzed the Operational Level Process (OLPS) by interacting with the onsite SMEs to get a fair understanding. Provided Estimation of the effort for HLD, LLD and build. Creating Requirement Specifications document based on OLPS. Creating High Level Design document (HLD) based on the requirements specification depicting the entity level diagrams and the requirement. Creating Low Level (Technical Design Documents) based on HLD. Creation of Unit test documents. Creating Business Services, Workflows to implement client requirement. Doing build and unit test. IBM, India, July 2008 – Feb 2009

Siebel Developer

Domain –Siebel Pharma, Siebel 8.0.0.8

Project – South-West Airlines

Responsibilities –

Coordinated with the onsite team to understand the requirements and creation of technical design He has involved in Configuration, Scripting and workflows Worked in Catalogs and Categories and configured catalo visibility. Configuring Siebel 8.1 Loyalty vertical, with a focus on call center implementation. Creation of Unit Test Cases and performing unit test Analysing and Fixing issues encountered during the SIT and UAT phases

Capgemini Consulting India Pvt Ltd, Oct 2007 – June 2008 Siebel Developer

Domain –Siebel Automotive, Siebel 7.8

Project – Yamaha Motor Corporation

Responsibilities –

Analyzed client requirements/Use Case documents and preparing the technical design for the same. Developed various Siebel objects and Unit testing Writing browser and server scripts for the requirements that cannot be achieved through normal configuration. Developed Actuate Reports as per client requirement. Creating Workflows and configuring External Business Components. Support during SIT and UAT phase.

Capgemini Consulting India Pvt Ltd, May 2007 – June 1, 2008 Siebel Developer

Domain –Siebel Automotive, Siebel 7.8

Project – Westpac

Responsibilities

Designed the layout of the Applets as per standard Grid based layout and existing 7.5 Application. Modifying Views web templates and realigning the Applets. Analysed and redesigning of Workflow Processes. Testing of Upgraded application from UI perspective. Analysed the client requirement/High Level Design and preparing the Technical Design document for the same. Developing Object Types in the Data Objects Layer, Business Object Layer and User Interface Layer Data loading into external table using SQL Loader and in UNIX environment Capgemini Consulting India Pvt Ltd, Sep 2006 – May 2007 Siebel Developer

Domain –Siebel Call Centre, Siebel 7.8

Project – Ricoh

Analyzed the client requirement/Use Case Document and preparing the Technical Design Document for the same. Configured Workflow Processes & Policies for automation of Service Requests, Activities and Assets Customizing Siebel e-Pricer to suit user requirements. Configuring Siebel State Model and Outbound Email Configuring Siebel Assignment Manager to assign employees based upon some predefined business rules. Writing e-Script to achieve the client requirement. Writing Business Services for various Business Process. Creation of UTS and resolving issues in SIT phase Configuring new Business Components, Business Objects, Joins, Links, Picklists Capgemini Consulting India Pvt Ltd, Feb 2006 – Aug 2006 Siebel Developer

Domain –Siebel Public Sector, Siebel 7.8

Project – CHEP USA

Responsibilities included understanding the current Siebel 6 functionality of the client and ensuring the same functionality exists in post upgraded application, fixing of the post upgrade defects, Fixing of SIT and UAT defects.

Certificates

Siebel 7.7 Certified Consultant

Sales Specialist: Digital Experience of Communication Solutions Education

Bachelor of Technology, Mechanical Engineering

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