Service Representative Customer

Jovon Miller-Burns

**** ********** *** ****., ******, TX 77048 (C) 225-***-**** ****************@*****.*** Objective: To obtain employment in the medical field that will allow me an opportunity to utilize my knowledge and skill, as well, grow as a professional.

Education

Camelot College October 2013 - July 2014 (Baton Rouge, Louisiana )

● Medical Assistance program complete with CNA Certificate, CPR,First Aid Medical Billing & Coding, Medical Terminology, Nutrition, and Mental Health

● Internship Experience: In Loving Arms Daycare Center (Fragile and Special Needs Children); Employment History

Adecco Staffing 09/21-04/2022.

Customer service Representative

1. Solving customer situation

2. Assisting claimants with unemployment

3. Taking phones calls and making a difference

4. Representative correspondence and asses claims

5. Create forms to submit to state adjudication.

First home care coaching Dec 2020 to June 2021

Caregiver Coach/trainer

● Give guidance and training to Caregiver

● Provide suggestions and proper techniques

● Assist with activities of daily living for elderly residents. Continuum Global solution May 2020 - July 2021

Customer service Representative. Customer solutions (Houston, Texas) Responsibility

● solving customer situation

● Taking phone calls and answering products and service questions

● Suggesting information about other products and services

● Process order prepare correspondence and fulfill customers needs.

● Directing Customer to right departments

● Taking payments for customer finial accounts and bill

● Schedule I'm person customer visits and appointments . Platinum Senior Care Solution August 2019-April 2020 (Houston,Texas) Job Title: Cna manager Damentia carepro, and Cna trainer Responsibility

● Adls

● Train potential Caregiver and Cna's

● Dametia pro classes

● Organize and manage caregivers and Cna's

● Schedule and deugg screen and orientation management. Pediatria Healthcare for kids April 2017- May 2019 (fulltime) (Baton Rouge, Louisiana) Job title: CNA

Responsibilities:

● ADLS

● assist with Trach change

● Bolus feeds

● Equipment placement

Ollie Steele Burden Manor August 2015– July 2016(Baton Rouge, Louisiana) Job Title: CNA

● Assist residents with their activities of daily living .

● Assist with therapy and medical needs as well

● Maintain clean and orderly areas.

● Greet establishments.

REFERENCES AVAILABLE UPON REQUEST

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