Customer Service Active Directory

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Hanzalah Abdullah

Ypsilanti, Michigan, ***** 734-***-**** ***********@*****.***

www.linkedin.com/in/hanzalah-abdullah

OBJECTIVE

Recent graduate with degree in Information Assurance & Cyber Defense. Dedicated to always wanting to learn and apply as demonstrated with home labs and two foundational certifications, the CCNA and Security+. Seeking position to apply skills attained over the past 5+ years of learning concepts and conducting practicals. Prior experience in customer service and jobs related to excellent communication, teamwork, and problem-solving. EDUCATION

Eastern Michigan University Ypsilanti, Michigan, 48197 Bachelor of Science in Information Assurance & Cyber Defense Overall GPA: 3.92 Graduated: April 2022 Coursework Experience:

• Applying and configuring networking theories and practices

• Administrating, integrating, and troubleshooting system architectures

• Developing and presenting vulnerability risk/threat evaluations

• Engaging in incident response procedure, analysis and malware analysis.

• Conducting live digital and network forensics for documentation and presentations

• Utilizing penetration testing tools to audit systems and networks

• Applying cyber law, legislation, compliance requirements, and project management whenever applicable in all projects, documents, and presentations

Washtenaw Community College Ann Arbor, Michigan, 48105 Associate in Applied Science in Computer and Network Security Overall GPA: 3.71 Graduated: May 2020 Coursework Experience:

• Understanding networking and security foundations

• Utilizing basic Linux and Windows command line functions

• Configuring and deploying servers and clients in a Microsoft Windows network.

• Creating basic system administration scripts using Python and PowerShell

• Configuring and troubleshooting secure internetworking using Cisco devices and emulators

• Monitoring, detecting, investigating, and analyzing security events RELEVANT PROJECTS

Splunk Enterprise

• Implemented Splunk Enterprise in an Active Directory network through group policy enforcement across multiple systems (Linux, Windows, PfSense Firewall)

• Analyzed large amounts of logs and forwarded data in charts and graphs. Triage/Live Incident Response

• Conducted multiple live incident response on Windows and Linux systems by duplicating storage, memory, and network traffic, using automated tools like Brimor Labs’ commands and FTK Imager.

• Utilized forensic software like Volatility, Autopsy, Wireshark, and much more to analyze and generate written reports.

• Experience with analyzing large amounts of network traffic to find IOCs, malware, and attackers’ actions. Then correlating that with event/network logs of the system to generate a timeline and develop leads. Security Onion

• Implemented Security Onion 2 in a network to monitor traffic between internal and the external network.

• Learn to parse through logs using Security Onion’s built-in log menu and Kibana.

• Searched for IOCs and created event timelines for client. WORK EXPERIENCE

Amazon 3135 Washtenaw Ave, Ann Arbor, Michigan, 48104 Prime Now Whole Food Associate (Seasonal) May 2020 – June 2020

• Fulfilled Wholefoods orders for Amazon Prime customers. 2

• Provided customer service through phone, text, and in-person.

• Worked calmly and efficiently during designated timeframes throughout the day.

• Communicated with customers when requested item is not available.

• Organized items in cart and shopping bags following company policies.

• Followed Covid-19 safety precautions.

Walmart 7000 East Michigan Avenue, Saline, Michigan, 48176 Asset Protection Customer Host May 2019 – September 2019

• Communicated with customers requesting proof of their purchased items.

• Saved company money by proactively stopping 10-25 customers daily from walking out without paying.

• Operated hand-held device to scan receipts, items, and helping customers find certain items.

• Ensured associates are not smuggling items through their bags out of the store.

• Communicated and collaborated with management and Asset Protection in case of suspicious individuals.

• Deescalated multiple tense customer interactions per day. Walmart 7000 East Michigan Avenue, Saline, Michigan 48176 Maintenance and Bottleroom Associate May 2018 – May 2019

• Accomplished tasks with minimal management interaction through daily routines.

• Repaired and troubleshot bottle machine software and hardware.

• Ensured store safety and cleanliness.

• Responded to urgent calls by management or customers and adjusting routine around the incident.

• Collaborated and delegated tasks with other associates through management approval. SKILLS

Written and Verbal Communication Technical Understanding Adaptability Teamwork and Collaboration Critical Thinking Problem-solving and Troubleshooting Leadership and Delegation Customer Service and Conflict Resolution

APPLIED TECHNICAL SKILLS

• Wrote vulnerability analysis documents, and then presented them to technical and non-technical parties.

• Prepared legal reports using State law, federal law, and frameworks pertaining to several different scenarios.

• Managed group meetings in-person and remotely for resolving issues, sharing ideas, and delegating tasks.

• Troubleshot all types of hardware and software related to computer systems and configurations.

• Critical thinking and analytical skills required to complete all projects, especially those with unspecified outcomes.

• Utilized languages like PowerShell, Python, and YAML (Ansible) for system administration and security automation.

• Configured layer 2 and layer 3 virtual and physical networks using Cisco devices and Windows servers/workstations.

CERTIFICATIONS

CISCO CERTIFIED NETWORKING ASSOCIATE (CCNA) Active: January 07, 2022 - 2025 Earners of Cisco CCNA - Implementing and Administering Cisco Solutions (CCNA) have demonstrated knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. Source: Credly

COMPTIA SECURITY+ Active: January 11, 2021 - 2024 Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection. Source: Credly

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