Shift Supervisor

RAMANPREET KAUR

E: *****.*********@*****.*** 807-***-**** Edmonton, AB

PROFESSIONAL SUMMARY

Talented Shift Supervisor with 2 years' experience as a team leader and in-depth knowledge of complex operations. Expert in setting the goals, train the new hires and monitor the overall performance.

AREAS OF EXPERTISE

• Cash Handling Expertise • Store Management

• Conflict Resolution Techniques • Strategic Planning

• Staff Management • Staff Scheduling

• Document Management

WORK HISTORY

A&W EDMONTON,AB

Shift supervisor Jan. 2019- Dec 2021

• Helped store management meet standards of service and quality in daily operations.

• Minimized resource and time losses by addressing employees or production issues directly and implementing timely solutions.

• Worked with team members to improve performance and implement training updates.

• Responded to and resolved customer questions and concerns.

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

• Supervised and guided new employees on every task and responded quickly to questions, which improved understanding of job responsibilities.

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

ACTION FOR HEALTHY COMMUNITIESEDMONTON, AB

Admin Support(Internship) July 2019-Aug. 2019

• Handling office tasks, such as filling, generating reports and presentations, and setting up for meetings.

• Providing real time scheduling support for meetings and preventing conflicts.

• Using computers to generate reports, transcribe minutes from meetings, create presentation and conduct research.

• Greet and assist visitors.

• Maintain polite and professional communication via phone, email and mail.

• Anticipate the needs of others in order to ensure their seamless and positive experience.

EDUCATION

Certification in Mental Health (1 YEARS) Edmonton, AB Norquest College Aug. 2019

Certification in Leadership for Healthcare Professionals (1 YEARS) Thunder bay, ON Confederation College Dec. 2018

Bachelor of Dental Surgery(5 YEARS) Punjab, India GNDDC Aug., 2017

CERTIFICATIONS

• First Aid/CPR Certified

• Applied suicide intervention skills training

• Non-violent crisis intervention

• Mental health first aid

• Freedom of information and privacy

• Food handler

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