Freelance Writer Customer Service

Kevin Paramakurunathan

* ******** ***, ********, ** L6Y 5N2 905-***-****

*********************@*****.***

Skills and Abilities

Highly motivated and ambitious while creating a safe and healthy work environment, as demonstrated through tutoring middle schoolers in my home.

Works well with others and is a team player.

Excellent communication and interpersonal skills as demonstrated through customer service and tutoring

Very independent while working in a group environment, as demonstrated in my different job occupations as an Independence tutor and a team member at Future Shop and Kalpataru.

Capable of being exceptionally well organized, as shown by my sales rep and tutor work.

Very capable of dealing with troublesome customers, parents, and students professionally and maturely, as seen through my previous jobs as a Future Shop sales associate and a Tutor.

Extremely proficient in all of the latest technologies and management software, including all Microsoft products.

Education

University of Toronto – Mississauga 2014-2019 Bachelor of Arts

Majored in History of Religion

Minored in both the Political Science and Sociology

OTL License 2022

Professional Work Experience

RBC Insurance

Licensed Insurance Advisor 02/2022 - present

Worked in both a customer service and Insurance advisor capacity

Aided existing and potential clients in finding the best insurance coverage available for them

Worked in congruence with the rest of insurance department to provide a wide variety of coverages to customers

Klubmee.com 06/2021 - present

Creator, operator, editor, and content writer

Write daily content for the website in the form of quizzes, polls, and ranked lists.

Check essential functions of the websites every couple of hours to make sure everything is working well.

Must brainstorm ideas to attract readers to the site.

Whatculture.com - Remote 01/2020 - 02/2022

Freelance Writer

Wrote both original and assigned freelance entertainment articles for the website.

Had to work independently with minimum guidance to get the articles done on time.

Expanded on already proficient writing and editing skills.

Summit Energy - Mississauga, Ontario 02/2020 - 6/2020

Customer Service Rep

Interacted with dozens of callers a day, helping them with their concerns.

I had to keep detailed notes on every customer interaction.

Developed the skill to deescalate tense situations over the phone with unhappy and angry customers.

Met unofficial daily goals of attending 30 to 40 customer concern calls per day

Academy for Mathematics and English– Brampton, Ontario 07/2017- 01/2020

Middle and High School Tutor /Administrator/ Sales Rep

Established the basis for lessons that the students learned in school while also teaching them new lessons.

Taught students how to exceed their expectations and do a better job understanding and executing their work.

Expanded the students' minds by giving them problems and worksheets, which build off the lessons learned in their classes to get them more antiquated with what they are learning.

Worked with parents and guardians to better establish a good working routine for the students to achieve their goals.

Worked with parents to sign students up for classes and discuss their progress both in school and at the academy.

Taught kids new English reading and writing skills.

Kalpataru - Brampton Ontario 07/2014-03/2017

Cook /Kitchen help/Assistant Manager/Administrator

Prepped all of the bread, meats, and vegetables needed to make the food every day.

Cook food to order at customer's request.

Always treated the customers and co-workers with respect, kindness, and patience while maintaining a safe environment for business.

Made sure to keep a safe and clean work environment both in the restaurant's back and the front. Created schedules for employees and took reservations information from patrons.

Played a large part in the day-to-day activity of the restaurant.

Future Shop- Brampton Ontario 10/2012-02/2014

Gaming Sales Associate

Improved the customer's shopping experiences by providing them with the aid and help they need product information and making purchases.

Communicated and coordinated with other employees to solve any issues that might manifest, to create both a better work environment for the employees and a better shopping environment for the customers.

Helped boaster sales goals by analyzing the current and upcoming fashions and trends in products relating to gaming, television, and movies.

Helped customers purchase video games and video game systems.

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