Customer Service Line Worker
Resume:
Carolyn Russell
Gary, IN *****
**************@*****.***
Willing to relocate: Anywhere
Work Experience
Shipping and Receiving
Herff Jones, LLC - Indianapolis, IN
March 2022 to Present
Picking, packing, shipping and assembly line.
Assembly line worker
Lear Corporation - Hammond, IN
March 2019 to Present
Build car seats for Ford Motor Company
Customer Service
Hard Rock Cafe and Casino - Gary, IN
April 2021 to March 2022
Take drinks and food orders for customers.
• Conducted customer service surveys
HMS Host
O'Hare Airport - Chicago, IL
March 2010 to March 2019
Operates a cash register and receives payment from customers in cash or credit cards
● counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
● Maintains a solid knowledge of products and services available in unit
● Cleans and stocks work area
● Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with
● peripheral electronic data processing
● inventory and stocking
Account Supervisor
Amazon Packaging - Munster, IN
May 2009 to December 2009
picking/packing customer shipments for shipment load
● loading/unloading packages
● conduct/maintain inventory
● oversee of 75 employees
Food and Beverage Supervisor
Eurest Pinning Services - Gary, IN
1996 to 2008
responsible for the over all coordination, appearance and maintenance of the assigned dining areas
● maintain highest standard of customer service, with emphasis on quality food product
● direct and implement training programs for new and existing staff to ensure proper adherence to company procedures and policy
● assist with record keeping and performing a wide range of general office functions such as payroll and scheduling
● maintain a positive relation with guest and casino hosts to ensure customer satisfaction Education
High School Diploma
West Side High School - Gary, IN
1979 to 1982
Skills
• Microsoft word
• Word
• Fast learner
• Driver (10+ years)
• Driving
• Management
• training (10+ years)
• Customer Service (10+ years)
• Customer Service Skills (10+ years)
• Delivery Driver Experience (7 years)
• Delivery Driver Experience (7 years)
• Commercial Driving (10+ years)
• Host/Hostess
• Load & Unload (5 years)
• Flatbed
• Restaurant experience (10+ years)
• Guest services (10+ years)
• Bartending (10+ years)
• English
• Assembly (5 years)
• Merchandising
• Box Truck
• Commercial vehicle
• Manufacturing
• Inventory Control
• Route Driving
Certifications and Licenses
CDL
Bartending license
May 2021 to May 2023
Bartending license for bartending
Food Handler Certification
Additional Information
Skills
Driver, fast learner, Driving, Microsoft Word, Driver, fast learner, Driving, Management, Microsoft Word
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