Visual Engineer Desktop Support

Efrem F. Williams

Email: *********@*****.***

Phone/Cell: 808-***-****

Summary

Sr. VTC Engineer who operates and manages over 150 VTC customers and subscribers involved in various Operation Enduing Freedom and Special Operations Joint Task Force elements for the CJOA (Commander Joint Operations Afghanistan). Mr. Williams manages Cisco MCU (Multi-Control Unit) VTC bridges to facilitate A/V connection over SIPR, JWICS, NATO, and ISAF (International Security Afghanistan Force) and CENTRIX-classified network domains. In addition, he served as COMSEC Manager for all related VTC operations within the SOCOM/SOF area of operations.

Work Experience

MAGAEROSPACE, Inc

June 2021 - Present

NSA Bahrain

Sr. AV/VTC Engineer

Provided 24x7 Audio Visual Engineering O&M support for TF 51/5, Naval Support Activity Bahrain,

And the 2nd Network Marine Battalion.

VTC Engineering and Support/JWICS Tactical Planner

Served as Primary VTC Engineering and Support SME for Flag level 1-4 components, providing technical and training Support for PACAF Component Staff.

Conducts hardware/software Installation for VTC conference room platforms, SCIF areas,

And desktop support office environments.

Served as primary JWICS Scheduler supporting 125 PACOM PACAF Staff with coordination, fault isolation, and scheduling of JWICS VTC connections.

Delivers classroom training to VTC designated facilitators on operations and scheduling of

VTC activities.

CoSolutions Inc,

June 2019 – June 2021

Camp Humphrey, South Korea

VTC Technician/VTC Installation

Provided 24x7 VTC Design, Engineering, Installation, and Operations/Maintenance Support for

9 In-Theater MAJCOM Element Commands.

AV/VTC and IT support to Flag level 1-4 components, providing technical and training Support for PACAF Component Staff.

Conducts hardware/software Installation for VTC conference room platforms, SCIF areas,

And desktop support office environments.

Additionally assists as JWICS Scheduler supporting same Staff with coordination, fault isolation, and scheduling of JWICS/SIPR/CENTRIX, and UNCLAS VTC connections.

Leidos Inc,

Oct 2018 – June 2019

PACOM PACAF HQ JBPHH

VTC Engineering and Support/JWICS Tactical Planner

Served as Primary VTC Engineering and Support SME for Flag level 1-4 components, providing technical and training Support for PACAF Component Staff.

Conducts hardware/software Installation for VTC conference room platforms, SCIF areas,

And desktop support office environments.

Served as primary JWICS Scheduler supporting 125 PACOM PACAF Staff with coordination, fault isolation, and scheduling of JWICS VTC connections.

Delivers classroom training to VTC designated facilitators on operations and scheduling of

VTC activities.

DataPath, Inc

Feb 2018 – Oct 2018

CJTF-OIR-CJ6X

USCENTCOM/ARCENT

VTC Engineer/BICES Engineer

Provided 24/7 on site AV/VTC Technical expertise solutions in support of Operation Inherent

Resolve.

Manages 20 VTC Conference rooms, Video Wall theatre presentation suites, and Operations,

Maintenance, and Installation services.

Served as the primary focal point of contact for AV/VTC systems operations and upgrades,

Additionally provides continuous customer service utilizing troubleshooting connectivity issues

Scheduling conference calls, and training of multi-level personnel on operations of resident

Communications equipment and systems (Crestron, Extron, AMX, Biamp, Planar).

Nes Associates, LLC

Feb 2017 – Feb 2018

USARPAC/OCONUS

VTC Technician/Installation

24/7 technical support to USARPAC Directorate Component Commands.

As an Installation Team member, provides support for installing video walls, conference room, digital displays and unclassified and classified video teleconferencing. Additional support with

The calibration of audio/visual equipment, execute implementation plans, perform system

Integration and system testing.

The role involves lifting equipment and the use of ladders to access the attic or crawling into spaces to run required fiber and/or copper cables.

Integral in performing system design principles behind wiring and terminating head-end system components, installation interfaces between control system and subsystems.

Performd general and site/room specific installations, device configuration and troubleshooting with fault isolation and restoration to VTC solutions.

This greatly increased data progress reports, information/data sharing for Executive level meetings and roadmap guidance for future projects.

Served as USARPAC VTC SME for 10 Senior Directorate level components, providing “on-call” response and restore services 24/7.

Provides 100% customer component and system Training, complete with diagram material and classroom instruction.

CACI, International – “Pacific Rim” Dec 2015 – Feb 2017

Intelligence Analyst / Communications Watch Officer

Communications Watch Officer all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations.

Effectively coordinated ASI events, tracked outages of various downtime intervals, monitored

A wide variety of critical outages.

Served as Focal point key personnel in providing information, updated status, and restoration conditions to Senior Leadership on critical communications circuits, systems, and Operations.

Developed customized technical reports, meeting minutes, and activity data for briefing material presentations to senior leadership.

Directs and leads staff who configures, standardizes, monitors, maintains, install, administer, troubleshoots, and manages 690 COG AOR network infrastructure and boundary devices, including routers, switches, load balancers, and wireless local area network (WLAN) devices. Performs troubleshooting and root cause analysis to resolve incidents.

Supports performance optimization, management, testing, and maintenance of all network infrastructure.

Collaborates security violation resolution, responds to and resolves incident tickets and outages and participates in maintaining and evaluating policies and procedures for systems and services.

Serves as Principal Lead in information gathering for Electronic Security System Monitoring.

L-3 – /Camp Integrity Kabul, Afghanistan Jan 2015 – Dec 2015

NSOCC-A/SOJTF-A Communications Watch Officer/Audio Visual Engineer(A/V)

USCENTCOM/SOF

Provided CIDNE/INDURE Tactical and Operational support for USCENTCOM/SOF forces

Within the Afghanistan AOR, utilizing AV/VTC video streaming/graphic strategic slideshow content with narrative dialogue as the primary delivery vehicle, serving on-site Commanders with “real-time” situation awareness supports the downrange elements.

Implemented full Interoperability assets utilizing “INDURE” multi-classification message distribution and sharing systems.

Effectively maintained a robust circuit operations tracking system of over 250 monthly incident tickets, trouble reports, and communication outages using Remedy based software solutions.

Provided up to date communication conditions to Senior leadership during morning reports meetings to Senior Command personnel thus effectively mitigating prolonged outages and out of date information status reports.

Operates as SAR (Situational Awareness Room) Watch Officer and primary Technician for A/V operations with the Cine Massive video display system providing direct technical support for daily operations, maintenance, and training.

Responsible for daily scheduling, operations, and daily systems set up and maintenance of the A/V equipment and video teleconference (VTC)

Provides the set up and operations to end point equipment for A/V and VTC equipment inclusive of fault isolation resolution to problems pertaining to A/V and VTC end user equipment.

Primary technician for asset management, the duties of which include scheduling of the VTC and A/V rooms, ensuring rooms are operational prior to any meetings or events, and providing assistance as necessary during operation.

Principal contact to facilitate software and hardware upgrades for all A/V and VTC components, ensuring STIG compliancy and current IAVA protocols.

Works cooperatively with computer/network and help desks elements to establishing a gateway for trouble tickets resolution for the A/V and VTC systems.

Served as BICES Manager for all related VTC operations within the SOCOM/SOF area of operations.

Provides BICES VTC Scheduling services to Staff elements and HQ components in Mons, Belgium.

CACI, Inc. – Ford Island, HI Jan 2014 – Jan 2015

VTC SME for DISA PAC

Served as Technical Expert/SME providing key assistance in the transition of 400 VTC users in the Pacific AOR from the DVS-G to GVS(Global Video Service) migration.

FGS, Inc. – Hickam AFB, HI Jun 2013 – Jan 2014

JWICS VTC Site Lead/UCS Manager

Provided onsite technical assistance for ad hoc and scheduled JWICS VTC conferences CONUS/OCONUS throughout the DCGS communications networks.

Served as Core team member during a 2 month A/V install project in support of the DCGS-5 Global Hawk ISR system. This system encompassed and utilized 25 HD Cine Massive monitors with Crestron distribution components. Install included: fiber, associated components, hardware and software support.

Provided GRE tunnels between DGS locations using TS Weapon System CAN/WAN as a service provider.

Interfaced gateway to JWICS VTC, and dual interfaces with JWICS Tier 0 and JWICS LAN.

Managed server configuration that are purpose built for virtualization and clustering, designed from a holistic approach of integrating the network, storage management, and physical server into one single fault tolerant architecture.

Managed Cisco MCU hubs and Telepresence Content Serves for all VTC sessions, all-hands messages, and user administrator levels of content editing prior to distribution via a “youtube-like” interface.

D&S Consultants, Inc. (DSCI) – Camp Phoenix Oct 2011 – Jun 2013

Senior VTC Telepresence Engineer/Deputy Watch Officer

Maintained and monitored over 300 communications circuits and operations systems, effectively tracking, documenting, and restoring critical communications circuits.

Served as Focal point for streamlined information presented to Senior leadership on communications status, Authorized Outages timelines, and software/hardware projected upgrades. Interfacing with Contracting companies.

Developed security procedures for design reviews, and for operational monitoring, recording, and responding to security events.

Developed the client/company operations and system integration plan including end-to-end scenarios including schedules. Developed verification plans based on requirements and architecture documents.

Defined operations, security and integration tool requirements to allow users to evaluate and analyze their network resources for performance and scalability in test-bed and modeled environments.

Packaged and engineered releases to integrate with the company’s operating systems. Developed and modified complex software, such as routines supporting multiprogramming, telecommunications and file management.

Responsible for supervising the Video Teleconferencing (VTC) operations for JNCC-A Army Headquarters Components Southwest Africa/Asia.

Accountable for equipment and sensitive items valued in excess of $1,000,000.

Managed operations, scheduling, troubleshooting, maintaining and providing efficient and effective VTC support to the organization with a concentration using IP, DISN and DVS connections.

Installation and utilization of upgraded Tandberg equipment which maintained a continuous line of communications between forward deployed elements and rear elements in the United States in support of “Operation Enduring Freedom, Operation Iraqi Freedom”, Operation New Dawn.

Trained local U.S. Army and Contract Civilian members to operate VTC suites using IP, ISDN, and DVSG connections and scheduling.

Provided support for operating, troubleshooting, maintaining multi- secure MCU 4220/4250 bridges. Provided technical expertise to team members to activated H.323/SIP conferencing via the Video Communications Server on CENTRIX Network.

Provided technical expertise to team members to activate the CISCO Codian 4250 Audio/Video Bridge on the CENTRIX Network.

Assisted in the integration of CENTRIX VoIP call manger and enable VoIP on the CISCO Codian Bridge

Installed and configured two Freeport Multi-Domain Video Network Switch Systems for the Special Operations Task Force Headquarters.

Installed multiple CISCO and Polycom Video Conference Systems for the Special Operations Task Force Headquarters.

Created and managed the CENTRIX WEB VTC portal and the SIPRNET WEB VTC portal.

Acted as the primary VTC engineer for the JNCCA Forward VTC group providing engineer technical assistance on a daily basis.

Multi-National Forces Iraq (MNF-I) June 2010 – Oct 2011

Lead Tech Control Communications Lead/ITT Systems

Provided 24/7 Satellite communications technical support for OIF/OEF Armed Forces Combatants utilizing SHF/UHF and VHF assets. Managed 2000 line item COMSEC/EKMS account for Military and Civilian account holders. Supervised 35 military and 14 civilian in NIPR/SIPR/LAN/WAN operations for remedy and enterprise trouble call circuit restoral and reporting.

Supervised and provided Video Tele conference conferences for U.S. and Allied components, averaging 50 calls per week with a 98% success completion rating.

Managed computer based terminals providing timely deliverance of communications broadcast message traffic to deployed Submarine elements and relevant shore-based submarine staff command elements in CONUS/OCONUS areas of responsibility.

Utilized daily operations and maintenance of Defense Messaging Dissemination System (DMDS).

Proficient expertise and knowledge of diagnostic methods, procedures, and principles in the troubleshooting and repair of computer systems, storage media and devices, and the interrelationships between host computers systems locally and via remote access.

Configured, installed, and provided software/hardware upgrades for microcomputer internal components to include Random Access Memory (RAM) and Read Only Memory (ROM), expansion boards, memory channels and bus architectures.

Served as Information Assurance Manager and ensured the proper IAVA patch and updates are effectively incorporated with all online computer based systems.

Served as Top Secret Control Officer. Conducted regularly scheduled inventory of all Top Secret messages. Supervised all authorized destruction of Top Secret messages in accordance with Cognizant Authority guidance and instructions.

Provided IGX and Call manager interface for 250 NIPR and SIPR Cisco IP phone connectivity.

Served as Site Manager for U.S. Army Combatant Component Forces in establishing logistical presence and communications requirements for Central command theatre operations, maintained strict adherence to all DISA Circular directives.

DKW Communications, Inc. – Pearl Harbor, HI June 2008 – June 2010

Senior VTC Technician

Implemented required software MCU, montage, and storage device upgrades in accordance with current standing directives, ensuring full Information Assurance, IAVA, and all Security measures.

Managed computer based terminals providing timely deliverance of communications broadcast message traffic to deployed Submarine elements and relevant shore-based submarine staff command elements in CONUS/OCONUS areas of responsibility.

Utilized daily operations and maintenance of Message Distribution Terminal (MDT), GATEGUARD Message Terminal, and Defense Messaging Dissemination System (DMDS).

Proficient expertise and knowledge of diagnostic methods, procedures, and principles in the troubleshooting and repair of computer systems, storage media and devices, and the interrelationships between host computers systems locally and via remote access.

Configured, installed, and provided software/hardware upgrades for microcomputer internal components to include Random Access Memory (RAM) and Read Only Memory (ROM), expansion boards, memory channels and bus architectures.

Effectively incorporates the Management of Address Indicator Group (AIG) and Collective Address Designator (CAD) databases, ensuring current database information operates within and exceeds required standards.

Served as Information Assurance Manager and ensures the proper IAVA patch and updates were effectively incorporated with all online computer based systems.

Served as Top Secret Control Officer, properly reviewing all Top Secret documents for validity and accuracy, ensuring proper delivery via the Fleet Submarine Broadcast System. Conducted regularly scheduled inventory of all Top Secret messages. Supervised all authorized destruction of Top Secret messages in accordance with cognizant authority guidance and instructions.

USPACOM – Camp Smith, HI Jan 2005 – June 2008

EKMS Manager/COMSEC Security Custodian

Supervised 22 personnel in the proper handling and management of over 10,000 Comsec paper tape/electronic key mat and Cryptographic equipment line items in direct support of CDR USPACOM deployed units as well as local commands throughout the Pacific AOR.

Certified EKMS Manager.

Communications Material Security (CMS) subject matter expert in daily applications using STU-III, STE, AN/CYZ10 DTD(data transfer devices)KOV, LMD/KP accounting tools, X.400, SF-153, Interfaces with NSA, NMCS and Tier 1 components.

Highly Efficient and thoroughly meticulous with all required inventories (Annual/Semi-annual)and all other required EKMS/COMSEC material inventories in accordance with EKMS 1/1A and Tier 1 Directives.

Established comprehensive TPC (Two Person Control) and TPI (Two Person Integrity, EAM(Emergency Action Messages)and all COMSEC Supersession Message Directives into cataloged Standard Operating Procedures for all account elements.

Member of the Personal Reliability Program (PRP), served as project lead for establishing COMSEC Support for Joint Forces in support of OEF/OIF and various elemental engagements both in exercise and real world capacity.

Implemented required Software MCU, Montage, and Storage device upgrades in accordance with current standing directives, ensuring full Information Assurance, IAVA, and all Security measures.

Proficient expertise and knowledge of diagnostic methods, procedures, and principles in the troubleshooting and repair of computer systems, storage media and devices, and the interrelationships between host computers systems locally and via remote access.

Configured, installed, and provided software/hardware upgrades for microcomputer internal components to include Random Access Memory (RAM) and Read Only Memory (ROM), expansion boards, memory channels and bus architectures.

Served as Information Assurance Manager and ensured the proper IAVA patch and updates are effectively incorporated with all online computer based systems.

Served as Top Secret Control Officer, properly reviewing all Top Secret documents for validity and accuracy. Conducted regularly scheduled inventory of all Top Secret messages. Supervised all authorized destruction of Top Secret messages in accordance with Cognizant Authority guidance and instructions.

Communications Master Station – Manama, Bahrain Nov 2003 – Jan 2005

Satellite Communications Operations Chief

Communications support for 5th Fleet AOR deployed units.

Managed SHF/EHF assets for multiple platform connectivity.

Electronic Maintenance Supervisor responsible for repair and turn-in items of inoperable communications equipment components.

Implemented required Software MCU, Montage, and Storage device upgrades in accordance with current standing directives, ensuring full Information Assurance, IAVA, and all security measures.

Managed computer based terminals providing satellite monitoring and interactive connectivity for combatant elements in CONUS/OCONUS areas of responsibility.

Utilized daily operations and maintenance of Message Distribution Terminal (MDT), GATEGUARD Message Terminal, and Defense Messaging Dissemination System (DMDS).

Proficient expertise and knowledge of diagnostic methods, procedures, and principles in the troubleshooting and repair of computer systems, storage media and devices, and the interrelationships between host computers systems locally and via remote access.

Configured, installed, and provided software/hardware upgrades for microcomputer internal components to include Random Access Memory (RAM) and Read Only Memory (ROM), expansion boards, memory channels and bus architectures.

Served as Information Assurance Manager and ensured the proper IAVA patch and updates are effectively incorporated with all online computer based systems.

Naval Telecommunications Station – Diego Garcia Nov 2000 – Nov 2003

BIOT Operations Department Leading Chief Petty Officer (LCPO)

Supervised 14 personnel. EKMS MANAGER. Managed and operated the EKMS Vault consisting of 8,000 line items in support of 11 local users as well as the VP-50 squadron operating down range in support of various "Real World" operations in the 5th Fleet AOR.

Responsible for all COMSEC training, evaluation on efficiency of users’ ability in managing their accounts.

Appointed departmental Equal Opportunity Advisor.

Implemented required software EKMS based systems and storage device upgrades in accordance with current standing directives, ensuring full Information Assurance, IAVA, and all security measures.

Established and maintained a complete COMSEC General and specific EKMS message database.

Proficient expertise and knowledge of diagnostic methods, procedures, and principles in the troubleshooting and repair of computer systems, storage media and devices, and the interrelationships between host computers systems locally and via remote access.

Configured, installed, and provided software/hardware upgrades for microcomputer internal components to include Random Access Memory (RAM) and Read Only Memory (ROM), expansion boards, memory channels and bus architectures.

Effectively incorporated the management of Address Indicator Group (AIG) and Collective Address Designator (CAD) databases, ensuring current database information operates within and exceeds required standards.

Served as Information Assurance Manager and ensures the proper IAVA patch and updates are effectively incorporated with all online computer based systems.

Served as Top Secret Control Officer, properly reviewing all Top Secret documents for validity and accuracy, ensuring proper delivery via the Fleet Submarine Broadcast System. Conducted regularly scheduled inventory of all Top Secret messages. Supervised all authorized destruction of Top Secret messages in accordance with DISA and other Cognizant Authority guidance and instructions.

Education

New York Community College 1977- 1979

University of Hawaii BS 2002-2005

Certifications and Training

Extron Control Professional August 2020

Dante Audio Professional Level 1 and 2 Dec 2020

CTS Jan 2021

CTS-I April 2021

Security + August 2020

Network + September 2021

Security Clearance

TS/SCI /FSP 2020

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