City Il Loan Processor
Resume:
Jauton Kyles-Askew
*** **** ****** ******* **** IL, 60409 / 773-***-**** / ***********@***.***
Professional Summary
I have 24 years of experience in the customer service and mortgage profession. I thrive in a fast-paced work environment and aim to consistently produce high quality documentation, as well as high quality customer relations in order to ensure optimum results. I am currently seeking a position where I am able to utilize both my professional experience and interpersonal skills.
Work History
SR Loan Processor
Maxwell Inc (10/2020 – Present)
Process Conventional, VA and FHA refinance loan products
Review borrower paystub to confirm income calculation and review bank statements for sufficient funds to close
Examine Credit Report to determine eligibility according to investor guidelines
Review Appraisal verify value, repair issues or discrepancies. Also, review Title Report for accuracy and liens/judgement
Liaison between the borrower, title company and Loan Officer
Contract Closing Officer
Real Estate Title Company (2018 – 2020)
Executes and maintains the needs and conditions of various real estate lenders
Functions as a liaison between the lender and borrower ensuring funds upon written or verbal approval from lender
Thoroughly reviews documents with borrower, inputs figures on ALTA Settlement Statement, and confirm balanced figures
Examines titles and liens on residential properties, UCC liens, stocks, securities and depository accounts that are used as collateral in order to provide closing statement to lenders that included expenses and fees incurred in the processing of the loan
Loan Processor
BMO Harris Bank, PNC Mortgage, Caliber Home Loans, Chase, Wells Fargo Home Mortgage, Bank of America
(2009 – 2018)
Processed Conventional, VA, FHA, USDA and Bond loan products
Examined Credit Report in order to determine eligibility according to investor guidelines
Rapidly reviewed appraisal of receipt for value differences, repair issues and discrepancies. Also, verified borrower employment history, reviewed borrower bank statements in order to determine worthiness of borrower
Exhibited stellar interpersonal customer relation through frequent contact with barrower to inform them of their loan status
Commercial / Residential Closer
Chicago Title, Baird and Warner (2001 – 2008)
Executed and maintained the needs and conditions of various real estate lenders
Functioned as a liaison between the lender and barrower ensuring funds upon written or verbal approval from lender
Sharply reviewed documents with borrower, input figures on HUD I Settlement Statement, and confirmed balanced figures
Co-facilitated legal meeting with attorneys, real estate agents, financial institutions and managers in regards business strategies
Researched titles and liens on residential properties, UCC liens, stocks, securities and depository accounts that are used as collateral in order to provide closing statement to lenders that included expenses and fees incurred in the processing of the loan
Credit Specialist
Xerox
(1999 – 2001)
Inspected company's business financials and history to determine dollar amount for approval of equipment
Collaborated with the sales representatives and customers to clear aging invoices for approval of new equipment
Tracked rejected agreements to determine validity of Xerox approval process
Customer Service Supervisor
Countrywide Home Loans
(1991 – 1998)
Monitored and managed daily task and workflow of 11 employees
Conducted a weekly analysis of how to cut cost and be more cost efficient
Developed customer oriented program and trained new employees to be customer service oriented
Education
Manchester University 1988
BA in Psychology and Speech Communication
Additional Skill Set
Excellent verbal and written communication skills Well-rounded collaborator
Efficient problem solving & innovation Analytical of details in order to foster great results
Critical thinker, flexible & adaptable within any work environment Stress Tolerance Customer Awareness
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