Camille Lee

**** ******** ****** **

Washington D.C. 20002

Tel: 202-***-****

adq2p7@r.postjobfree.com

Professional Experience

Entertainment Cruise, Washington DC

Hostess March 2018- Present

Provide exceptional hospitality to guests and coworkers are prescribed in Our Service System (OSS)

Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates

Assist with the warm and efficient greeting and seating of guests when they arrive

Assist Servers and Server Assistants with table service

Maintain a high level of energy and a positive attitude

Actively participate in meeting including the Manager pre-cruise briefing

Interact with guests using scripted approaches

Table touch all individuals on deck, and meet all group leaders

Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation

Check in with managers following the cruise to address any issues or situations, and to offers solutions to problems

Petco Unleashed, Washington DC

Sales Associate October 2014-February 2018

Act as a personal shopper/information center for customers as they enter the store -- 100% focused on customer service

Provide quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services

Maintain knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cats shows, pet-friendly hotels, etc.

Share relevant information with customers e.g., seasonal training activites, flea and tick periods, pet summer safety, holiday promotions, etc.

Maintain familiarity of all new products and service in order to be able to engage with customers regarding new product and services features and benefits

Respond to inquiries politely and professionally regarding products, services and pricing via the telephone

Inform guests of upcoming adoption events and explain our Think Adoption First philosophy

Ensures Petco operational standards are maintained throughout the store

As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through

The Young Leaders Program, George Washington University,Washington DC

Youth Program Coordinator Summer 2014-Summer 2018

Served as a mentor for the city-wide youth leadership program sponsored by George Washington University Business School and facilitated by The Center for Social Leadership

Helped students enhance goal-setting skills and clarified career goals through the development of a personal Vision Statement and Action Plan

Assisted students learn work readiness and college preparedness skills such as networking, job search and interviewing

Worked with students to refine interpersonal and team-building skills in collarboration with over 30 professionals from various industries in the Washington Metropoplitan area

Learned the importance of empathy, integrity, flexibility and persistence to work effectively with a team of co-workers toward a common mission

Increased self-awareness about my personal leadership style

Coordinated and lead various small group projects and lessons

DC Youth Advisory Council,Wasington, DC

Youth Advisor June 2014–August 2014

Recommended ways of resolving issues and concerns involving youth

Reviewed youth programs and policies to ensure they are achieving their set goals

Partnered with local, national, and international youth organizations

Attended ANC meetings,public hearings, community meetings and other events

Participated in community outreach and service projects

Made sure that issues related to DC youth were presented to the Mayor and other elected officals

Education

University of District of Columbia Community College August 21, 2017-November 30, 2017

• Certified in AHLEI Certified Guest Service Professional(CGSP), Certified Front Desk Representative, Certified Restaurant Server, and SerSafe Manger

Montgomery College Silver Spring, Maryland September 2014 – May 2015

Attending Montgomery College working towards an Associate’s degree with a focus on ASL and Broadcast Journalism

Mckinley Tech High School Washington, DC August 2010 - 2014

Diploma by graduating from Mckinley Tech with a focus on Mass Communations

Additional Information

Played on the Mckinley Tech Volleyball team (2010-2011)

Joined the Mckinley Tech Book Club (2010-2014)

Played on the Mckinley Tech Basketball team (2010)

Enjoyed writing stories and making videos with friends

Awards

Received an award for highest grade in Financial/Banking & Credit course (2014)

The Charles Sumner School Museum and Archives Personal Development Award (2014)

Peer Educator Center of Social Leadership (2014)

Educator Center of Social Leadership (2015-2018)

Received Employee of the Month (2015-2016)

Computer Skills

Proficient in PowerPoint, Word, Outlook, Final Cut Pro (video editing software) and Internet

Other Skills

Proficient in sign language

References Available Upon Request

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