Organization, teamwork, customer service, computer skills

Vivian Abi Falah *********@*****.***

Summary Statement:

Seeking to take the next career step as clinical surgery assistant with a respected organization dedicated to providing high-level care diverse patient populations.Extensive hands on experience in providing and managing front office functions, including customer service, patients appointment, billing and collections, and records management. I Am looking forward to learn new technologies, utilizing my previous experiences and building strong business within the firm”s staff, patients and vendors.

Work Experience:

Clinic Assistant - Surgery (Private Clinics) June 1993 - July 2020

● American University of Beirut Medical Center (AUBMC)

● Provider first - class patient care

● Greeted patients/visitors, answers queries, and created welcoming environment

● Instructed patients on proper after-care and promoted quality of surgery care for the patients in stress-free environment

● Maintained active, new and old patients files/records

● Set patient appointments for doctors consultations

● Followed up with labs results and kept tests as well as x-ray lab results in patients files

● Updated patients diagnosis/treatment and entered appropriate cases/files information into database

● Reserved operation rooms and maintained proper surgical environment for surgery doctors

● Assisted doctors with correspondence and communication (received, sent and forwarded emails) as needed

● Managed surgical supply order request and fulfilled the for different physical plant depts., CNS requests, etc.

● Developed and sustained relationships with surgical supply representatives and follow on orders.

● Performed office support for medical staff (filing, faxing, photocopying, and receiving/sending mail)

Secretary - Zaki Zeytouni August 1990 - June 1993

● Managed release of stock exchange announcements, including firm’s financial results

● Supported the firm’s strategy by assisting the Corporate Strategy & Development team and other ad hoc transaction

● Prepared, approved, signed and sealed agreements including leases, legal forms, and other official documents on the firm’s behalf, as authorized by the board of directors and executive responsible.

● Insured the firm is compliant with applicable laws/regulations, including maintaining updating statutory records, ensured the timely filing of annual returns, financial statements and statutory returns.

● Assisted in reviewing, negotiating and approving for execution documentation, such as power of attorney and letter of representation

● Maintained and updated the firm’s mandates and authorized signatory lists as required Training sessions, Workshops & Conferences:

“Conflict Resolution.” A 3-day workshop by Continuing Education Development for Front-line Employees at AUBMC. 2011

“Projecting a Positive Professional image.” A 5-day workshop by Continuing Education Development for Front-line Employees at AUBMC. 2010 Lebanes Society of Plastic, Reconstructive, & Aesthetic Surgery (LSPRAS) Conference 2009 Service Excellence in Patient Care - Training session AUBMC 2001 Service Excellence - Training session AUBMC 2001

Beginner & Intermediate level (Windows, MS Word, Excel) Computer training course - Horizons Institute 1997

● Education:

Lebanes Baccalaureate - Part 2 Fakhreddine Official Secondary School - 1990 Computer Skills:

Oracle, MS-Words,MS-Excel,and MS-powerpoint

Languages:

Arabic/English

Reference:

Available upon request

Contact this candidate