Travel Agent Information Specialist

THOMAS MACQUEEN

**** ***** ****** **** ***** **2 VESTAVIA HILLS, ALABAMA 35243 205-***-****

***************@*****.***

Outbound/Inbound Call Center Experience; Home Based Travel Agent for National Host Agency

EXPERIENCE

APRIL 2007 — AUGUST 2022:

STUDENT INFORMATION SPECIALIST, COLLEGIATE ADMISSIONS AND RETENTION SOLUTIONS,

BIRMINGHAM, AL. CONDUCTED TELEPHONE INTERVIEWS WITH PROSPECTIVE COLLEGE

STUDENTS FOR THIRD-PARTY MARKETING FIRM AND CALL CENTER. TRANSFERRED 65 TO 75%

OF PROSPECTS TO COLLEGE ADMISSIQNS DEPARTMENTS. MENTORED AND SUPERVISED

OTHER EMPLOYEES. EMPLOYEE OF THE MONTH.

AUGUST 2018 — PRESENT:

HOME BASED AGENT WITH KHM TRAVEL GROUP, DBA AS STARSHINERS! TRAVEL.

TRAVEL BOOKINGS FOR INDIVIDUALS AND GROUPS.

OCTOBER 2002 — APRIL 2007:

RICHEY & ASSOCIATES, BIRMINGHAM, AL. SOLD RADIO AIRTIME BY PHONE TO BUSINESSES

THROUGHOUT ALABAMA FOR THIRD-PARTY MARKETING FIRM. PROSPECTING FOR NEW

BUSINESS; COLLECTIONS; MENTORED AND SUPERVISED OTHER EMPLOYEES.

EDUCATION

SEPTEMBER 1982 — DECEMBER 1984:

SOUTHWESTERN BAPTIST THEOLOGICAL SEMINARY, FORT WORTH, TEXAS. MASTER OF

DIVINITY DEGREE CANDIDATE.

JUNE 1978 — AUGUST 1982:

SAMFORD UNIVERSITY, BIRMINGHAM, AL. BACHELOR OF ARTS DEGREE.

SKILLS

NUMEROUS CERTIFICATIONS IN TRAVEL

+ INBOUND/OUTBOUND PHONE EXPERIENCE

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