Customer service specialist

BETTINA MACHAMER

720-***-**** ***************@*****.*** Evans, CO

SUMMARY OF QUALIFICATIONS

Leadership; ability to connect with employees in a way that fosters mentoring and professional growth

Experience with de-escalation and conflict resolution techniques both internally with staff and externally with customers

Diligent and analytical; high attention to detail and informed decision maker with ability to extrapolate

Responsibilities in high volume cash management including daily balances as well as monthly reconciliation and discrepancy research and resolution.

Recipient of Entertainment Best in Show for Theater Managers, Invicta and Mavado Watches Sales Awards

WORK EXPERIENCE

TTEC/USAA Greeley, CO February 2022 – Present

Handle all incoming calls from UDAA members and resolve online and mobile app issues.

Find solutions to members questions through quick research online using service now.

Operate under strict member authentication to prevent any fraudulent activity or identity theft.

DULUTH TRADING COMPANY Colorado Springs, CO March 2018 – June 2020 Assistant Store Manager

Evaluated sales and developed strategies for staff to achieve forecasted goals including other administrative tasks related to store needs

Designated staff member to reconcile customer service needs in person or via phone/email

Write and maintained employee work schedules while operating under a strict payroll budget

Responsible for onboarding 42 new positions in a new store opening process

SOFT SURROUNDINGS Colorado Springs, CO February 2014 – March 2018 Store Manager

Responsible for warehouse operations including shipping, receiving, inventory control, and administrative maintenance utilizing several software programs including all Microsoft programs

Traveled to multiple locations to assist in store openings, as well as struggling locations to regain productivity and profitability

Hired an external team for new market location working remotely through strong communication and flexibility, with only one person turnover in 12 months

ZALES Lone Tree, CO March 2012 – February 2014 Independent Jewelry Consultant

Engaged with customers and built meaningful rapport to best understand needs and desires for each purchase

Presented merchandise with detailed descriptions on features and benefits for jewelry and fine watches

Informed customers about extended service plans, caretaking methods, and credit programs

VOLUNTEER EXPERIENCE

FAMILY READINESS GROUP Fort Carson, CO February 2003 – December 2004 FRG Counselor

Organized financial and physical resources for families with deployed soldiers

Provided counseling services for families to help emotionally navigate drastic lifestyle changes

EDUCATION

HIGHLANDS RANCH HIGH SCHOOL Highlands Ranch, CO Graduated 1998 High School Diploma

Contact this candidate