Back office executive

● RESUME

SREENIVASAN P No.**A, Bharathi Nagar,

Nesapakkam,

Chennai - 600078.

E-mail id : *********@*****.***

Mobile : +91-934*******

CAREER OBJECTIVE

To work dedicatedly for the organization with a great pride in the profession where my knowledge and be exchange and talents maybe encouraged

Work Experience:

Back office - Adgi Risk Management Pvt Ltd Chennai,Tamilnadu

Period From -July 01/20201 to Feb 28/2022.

●One of the key responsibilities will be coordination and collection of client specific information and completion of documentation to assist in the on-boarding of new clients.

●And another important responsibility will be performing ongoing customer

due diligence. including maintenance and updating of KYC records and

information for existing clients KYC verification.

Back Office - Astute Corporate Pvt. Ltd – Chennai, Tamil Nadu

Period From -11/2011 to 05/2020

●Furthermore, this role will identify and escalate any suspicious or unusual matters Line of Business Compliance for further investigation.

●Perform independent check of KYC information provided by front office.

●Coordinating with the clients to answer all the queries and ensure complete customer satisfaction.

Executive - Out Bound Customer Care

Professional Management Consultants- Chennai, Tamil Nadu

Period From: 09/2010 to 02/2011

●Acting as a point of resolution for customers who have complaints.

●Following correct escalation procedures to Line Management and/or Customer Relations.

●Resolved Customer and Vendor issue quickly in phone call.

●Communicate and co-ordinate with internal departments.

Executive - In Bound Customer Care

Hinduja Global Services, Chennai, Tamil Nadu

Period From: 12/2009 to 09/2010

●Provide troubleshooting assistance to customers

●Providing exceptional customer service via telephone

●Prepare operational reports assigned by Team Leader / Manager

●Following correct escalation procedures to Line Management and/or Customer Relations

Executive - In Bound Customer Care

Aircel Cellular Limited. Chennai, Tamil Nadu

Period From: 07/2006 to 03/2009

●Answered a constant flow of customer calls.

●Gathered and verified all required customer information for tracking purposes.

●Performed field verification to verify customer address for Postpaid connection.

Education:

BCA -05/2013

Alagappa University – Chennai - 88.5%

Diploma: DCE -05/2005

Thiru Seven Hills Polytechnic College – Chennai - 83%

12th Standard -04/2003

Dr.Ambedkar G.H.S.School- Chennai - 63%

10th Standard -04/2001

Annai Theresa Matric School – Chennai - 69%

PERSONAL PROFILE :

DATE OF BIRTH : 06/04/1984

GENDER : Male

FATHER'S NAME : Poongavanam

LANGUAGES KNOWN: Tamil, English (to speak, read and write)

Acknowledgement:

The information furnished above is true and fair to my knowledge.

DATE :

PLACE: Chennai

Sreenivasan.P

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