Certified Pharmacy Technician,Customer Service, data entry
Resume:
Kendra Urspruch
Pharmacy Technician, CPhT
Southborough, MA 01772
*************@*****.***
Career driven and focused with exceptional communication skills. Highly motivated and a team player with the willingness to learn new things. Has the ability to adapt to all situations and welcomes change.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Rxadvance - Southborough, MA
July 2019 to April 2021
Pharmacy technician at Rx Advance. Pharmacy benefit manager for Medicaid in multiple states as well as Ambetter Commercial plans and Amazon. Assisting pharmacies with processing claims, eligibility information, member information, formularies, reversals and benefit information in a busy call center environment.
Medical Secretary
Westford Internal Medicine - Westford, MA
March 2018 to July 2019
Worked in a busy private practice. Checking patients in, checking patients out, updating patient information, registering patients, scheduling appointments, handling insurance information and triaging patient calls. Requesting medical records, communication with nursing and medical staff as well as other health care providers and specialty providers.
Pharmacy Technician
CVS Health - Manchester, NH
May 2017 to October 2017
Inventory specialist, vaccine and flu clinic coordinator. Maintained pharmacy standards of medications and communication with distribution and manufacturers. Received orders from distribution center and stocked pharmacy shelves. Monthly inventory checks for outdated medications to be returned. Handled cash register to assist patients as well as drive-thru. Financial Representative
Fidelity Investments - Merrimack, NH
November 2016 to May 2017
TEMPORARY CONTRACT POSITION
Helped customers with their 401k accounts, assisted with loans and withdrawals. Assisted in stock/ exchanges and investments. Call center environment, extremely fast paced. Customer service focused. Pharmacy Technician
Rite Aid - Milford, NH
September 2014 to November 2016
Filled prescriptions in an high volume pharmacy. Assisted with senior care as a Wellness Ambassador and volunteered at Ledgewood nursing home to assist seniors. Helped with prescription home delivery. Vaccine lead which included organization of flu clinics in and out of store. District lead for Cigna School Care involving scheduling clinics for school faculty. Organized events to assist in store sales and pharmacy traffic.
Education
Bachelor's degree in Psychology (Off and on studies) Mount Washington College - Nashua, NH
November 2006 to August 2010
Skills
• Athena, Centricity and EMR systems
• Front Desk
• Front Office
• Reception
• Customer Service Skills (10+ years)
• Medical Office Experience
• Insurance Verification
• Triage
• Computer Operation
• Patient Care
• Medical Records
• Medical Scheduling
• Pharmacy Technician Experience (5 years)
• Pharmacy Software (5 years)
• Medical secretary (2 years)
• Administrative Experience (3 years)
• Pharmacy benefit manager (2 years)
• HIPAA
• Order entry
• Communication skills
• Customer service
• Documentation review
• Athenahealth
• Microsoft Excel
Certifications and Licenses
Pharmacy Technician Certification
PTCB Certification
Assessments
Customer Focus & Orientation — Expert
April 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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