Customer Service Data Entry

Mohammad Hazrat Ali

*****, **** ***, *********, ** 11426

Cell: 929-***-****,

E-mail: *************@*****.***

Summary:

●Over 15 years of experience in customer service.

●Problem solving, handling unusual circumstances

●Overall care of staff and their well being

●Service to ensure high levels of customer satisfaction

●Managed outgoing/incoming calls

●Updated account status and database daily.

●Proficient with Microsoft Office (Word, Access, Excel, Power Point,) Internet Application, and also Internet browsing.

Skills:

●Quick Response

●Call Forwarding

●Troubleshooting

●Data Entry

●Technical Support

●Billing and Disbursements

●PC Proficient

●Compliant Processing

●Phone Etiquette

●Customer Service

●Reception Maintenance

●Supply Ordering

●Log Keeping

●Area Cleanlines

Professional Experience:

Westhab

127-03, 20th Ave

College Point

Queens, NY

Safty Security Officer ( Active)

Axel Protective Service

90-24, 161 St, Jamaica, NY 11432

Security Officer.

01/2018-05/ 2021

New York City Housing Authority

Customer service, Call center.

01/2018- 09/2018

Circle K., Smyrna, GA Mar 2016 – Jul 2019

Store manager

●Product management, including ordering, receiving, price changes, handling damaged products, and returns

●Overall care of staff and their well being

●Problem solving, handling unusual circumstances

●Basic Computer applications in stores management and materials control

●Problem solving, handling unusual circumstances

●Monitor inventory levels and order new items

Dunkin Donut, Kennesaw, GA Apr 2012 – Feb 2016

Store manager

●Presentation of store and advertising displays.

●Update account status and database daily.

●Maintaining cleanliness.

QT. Corporation Marietta, GA Aug 2000 – Feb 2012

Customer service agent

●Service to ensure high levels of customer satisfaction

●Respond to customer complaints and concerns in a professional manner.

●Managing outgoing/incoming calls

Chevron, Marietta, GA Jan 1995 – Jun 2000

Customer Services Agent

●Helps to customers with Sales

Delta Air lines, JFK, NY Nov 1992 – Nov 1994

Customer Services Agent

●Helps to customers with flight reservations, itinerary changes, baggage concerns and questions about customer

●Face-to-face interaction occurs at airports.

●A front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.

●At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

QT Corporation, Marietta, GA, USA Jan 1992 – Aug 1994

Customer Services Agent

●Helped customers with Sales.

Education:

Kennesaw State University, Georgia, USA

●BS in Biology (Incomplete)

University of Rajshahi, Rajshai, Bangladesh

●MSc Major in Botany.

University of Rajshahi, Rajshai, Bangladesh

●BSc Honors

●Major in Botany.

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