Personal Assistant Customer Service
Resume:
Karina Mendoza
Meticulous, goal-oriented, task-driven, and pro-efficient Executive Personal Assistant with 10+ years of professional experience
Miami, FL 33125
*******.****@*****.***
Versatile administrative assistant with ten + years of experience in variety industries including front office administrative roles, sales, marketing, staff management, customer service, and business support/planning. Sharp professional with excellent multi-tasking and leadership skills. Fluent bilingual English and Spanish speaker who can read and write in both languages. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Marketing and Sales Manager
ADG Metalscapes - Miami, FL
February 2019 to Present
• Worked closely with CEO to support business expansion from NYC based architectural & art manufacturer to Miami, FL.
• Assisted in building company ground up while learning a new industry.
• Assembled, hired, trained, and delegated teams to work remotely during pandemic.
• Established company model by creating new lines to cater to new trends.
• Expanded company's network with industry professionals for future pre-purchased projects.
• Brought in sales during the pandemic and sustained team employment. Immigration Paralegal - Case Manager
Ellis Porter, PLC - Troy, MI
November 2015 to February 2019
• Supported supervising attorney in preparing and filing immigrations applications, including non- immigrant and immigrant visa petitions and PERM applications such as L-1, H-1B, AOS, I-140 petitions.
• Prepared USCIS forms and draft support legal letters for all visa an immigrant petitions.
• Assisted attorney with gathering evidence and preparing supporting documents, evidence, exhibits, and filing deadlines for cases before USCIS.
• Analyzed, reviewed, and organized documents and data from materials produced and prepared and coordinated document production and responses to USCIS requests for evidence and DOL audit requests.
• Prioritized and managed a busy caseload in an efficient manner and consistent with numerous inflexible legal deadlines.
• High level of attention to detail while delivering high-responsive and proactive client service.
• Tracked ongoing case status of client applications and date attorneys and international clients of case progress.
• Served as Spanish translator for court cases and petition filings. LifeCafe Supervisor / Spanish Instructor
Lifetime Athletic Club - Bloomfield Hills, MI
January 2014 to November 2017
• Responsible for daily shift operations while delivering a high-quality experience to the members, and motivated staff to ensure excellent customer service.
• Monitored food quality and speed of service to ensure a positive member experience.
• Managed LifeCafe shift operations while making schedule adjustments based on traffic flow.
• Daily shift leader with a high level of customer and team support.
• Provided promotion and disciplinary recommendations to the Manager.
• Responded to member questions, comments, and concerns.
• ServeSafe certified.
• Organized, instructed, and implemented safe, fun and entertaining activities in Spanish.
• Constructed weekly/monthly educational/fitness lesson plans following Life Time's guidelines in Spanish.
• Prepared and set-up for class and transfers kids to and from programming, promoted and marketed Spanish class in order to increase participation.
• Cleaned up and restocked materials after each class. Key Holder / Sales Lead
Annie sez - West Bloomfield Township, MI
October 2011 to January 2014
• Worked closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and supervise sales associates.
• Consistently delivered exceptional customer service by demonstrating the company's selling model in a confident and knowledgeable manner.
• Demonstrated an understanding of sales goals and credit card sales goals and completed monthly goals within first weeks of the month.
• Responsible for conducting opening and closing operational routines. Ensuring a successful start or completion of the stores daily business.
• Product management routines; including, processing shipment, bank deposits, completing markdowns, replenishment and fulfilling online orders.
• Kept an overview to daily operations and troubleshoots.
• Provided training and coaching expertise to associates in selling and product knowledge. Education
High School Diploma
Clarkston High School
May 2013
Associate's degree in General Studies
Oakland University - Michigan
Skills
• Spanish (10+ years)
• Upselling
• Retail Sales
• Video editing
• Social media marketing
• Paralegal
• Microsoft Office
• Social media management
• Legal Drafting
• Product Management
• Translation
• Personal Assistant Experience
• Business Development
• Office Administration
• Sales Management
Languages
• Spanish - Fluent
• English - Expert
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