Data Entry Customer Service
Resume:
Kentricia Burton
Atlanta, GA *****
*********.******@*****.***
Authorized to work in the US for any employer
Work Experience
Store Manager
King Tux Rentals Inc - Woodstock, GA
August 2015 to Present
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed
Bakery Manager
Publix Supermarket
October 1996 to May 2022
• Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies.
• Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
• Developing and implementing advertising and marketing strategies to attract new customers.
• Creating suitable work schedules for staff members.
• Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.
• Training staff to produce high-quality bakery items while following proper food handling procedures.
• Strategically arranging bakery items in display cases to encourage customer purchases.
• Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.
• Resolving customer complaints in a professional manner. Education
Bachelor's degree in Business Management
University of West Georgia - Carrollton, GA
August 2005 to August 2009
High School Diploma
William T.Dwyer High School
Skills
• Customer Service Experience,Data Entry,Operation Management (10+ years)
• Food service
• Food safety
• Food handling
• Banquet experience
• Cake Decorating
• Culinary Experience
• Food Preparation
• Kitchen Management Experience
• Kitchen Experience
• Catering
• Labor Cost Analysis
• Purchasing
• Profit & Loss
• POS
• Store Management Experience
• Supervising Experience
• Forecasting
• Cooking
• Inventory Control
Certifications and Licenses
ServSafe Certification
December 2012 to May 2022
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