Customer Service Warehouse Associate
Resume:
Edgar Serna
CUSTOMER SERVICE EXPERIENCE.
Saint John, IN 46373
********@*****.***
Proven history of work independently or in collaborative work with good communication skills: conflict resolution adaptability, working under pressure, and proficiency at client retention. Willing to relocate to: Tempe, AZ - Phoenix, AZ - Scottsdale, AZ Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TransPerfect Connect - Phoenix, AZ
October 2021 to Present
In this position, I am required to assist customer questions and answer over the phone to adherence while simultaneously using multiple software applications. General Laborer
Express Employment Professionals - Scottsdale, AZ
April 2021 to October 2021
Responsible for performing various tasks to aid daily operations at an assigned site. Team Assembly Line Machine Operator
40 hours-Advantest America, Inc. - Phoenix, AZ
October 2020 to April 2021
Engraving using Trotec in a cleanroom environment. Soldering semiconductors with a microscope experience, epoxy, and cleaning solvents (IPA, Acetone), necessary computer skills for small parts manufacturing assembly,
Distribution Associate
Staffmark-Holsum Bakery Inc. - Phoenix, AZ
March 2017 to October 2020
Responsible for monitoring the merchandise leaving a company's warehouse. This includes creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves. I also perform inventory control and track shipment delivery status. Forklift certified. Day Laborer/ Operations Manager
Labor Systems Temporary Services - Apache Junction, AZ June 2016 to March 2017
Mobilized a construction crew. I assembled both rough and finished carpentry. Coached others on material cut to size and educated in concrete work and moving materials on/off trucks for unloading with or without a forklift.
Teacher's Assistant (TA)
A.D.O.C Arizona Department Of Corrections - Buckeye, AZ October 2015 to June 2016
Trained inmates for state mandate functional literacy test for early release. Outperformed and would get inmates to an eighth-grade level in reading, writing, and Math skills. Customer Service Representative/Call Center
Nationwide Credit Inc. / Altisource - Tempe, AZ
May 2013 to October 2015
Advised and provided detailed explanations of account status to avoid shut off and consulted and Resolved payment arrangements on delinquent utility accounts. Accelerated to a top agent and team player with an outstanding Q & A average (90% or higher) and call handle time below 5.2 minutes and an all-star member.
Machine Operator
Shutterfly temp agency Core staff - Phoenix, AZ
January 2012 to May 2013
Centralized would troubleshoot repair and review the quality of work coming down the assembly line. Conserved and met the increase in demand for total orders generated by 12% from the prior-year quarter up to 4.2 million in personalized photo gifts users would exchange. Radiology Technician/ Manager
Banner Baywood Medical Center - Mesa, AZ
May 2003 to December 2011
Per doctors and nurses, and techs of all hospital areas, I coordinate and help with compliance and company policies as doctors, nurses, and techs of all hospital areas. I expanded and strengthened patient bed intake by 40% in the first three years.
Education
Bachelor of Arts in Global Health in Public Health Arizona State University. - Tempe, AZ
January 2012 to May 2015
Certification in Radiology Graduated: June 2003 in Radiology The Bryman School of Phoenix. - Phoenix, AZ
August 2002 to November 2011
Skills
• CPR (7 years)
• Microsoft Office (10+ years)
• Access (5 years)
• Cerner Millennium (7 years)
• PowerPoint (8 years)
• Project Management (8 years)
• Accounting (8 years)
• Financial Analysis (7 years)
• Data Entry (8 years)
• Shipping Receiving
• Shipping (2 years)
• UPS (Less than 1 year)
• Warehouse Associate (2 years)
• Hospital
• Bi-Lingual
• Recieving
• Logistics
• Productivity
• Drilling
• Onsite
• Applied Behavior Analysis
• Assembly
• Microscopy
• Manufacturing
• Medical Imaging
• Quality Assurance
• Research
• Laboratory Experience
• Databases
• Clerical experience
• Customer service
• English
Links
http://********@*****.***
https://www.linkedin.com/in/edgar-serna-5578b588
Awards
National Deans List
April 2006
Deans List.
Certifications and Licenses
Mixologist certified.
November 2012 to December 2028
Bar tender.
CITI Human Subjects Training Certificate
November 2014 to December 2018
Health Track
Certification in F.T.C.P.A
November 2002 to September 2016
Rules and regulations.
Food Handler
Driver's License
food handler certificate
Assessments
Attention to Detail: Inventory — Completed
June 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Completed
Cognitive Ability — Completed
June 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed
Attention to detail — Completed
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Warehouse associate — Proficient
July 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Cleaner fit — Proficient
February 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Highly Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Basic mechanical knowledge — Familiar
August 2021
Understanding and applying mechanical concepts and processes Full results: Familiar
Legal skills — Familiar
February 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Familiar
Medical receptionist skills — Completed
February 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Case management & social work — Familiar
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Familiar
Management & leadership skills: Impact & influence — Completed February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Mecha de ASU
January 2014 to Present
Part or ASU community.
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