Customer Service Data Entry
Resume:
Shakina Clark
Hampton, GA **228
*******.*****@*****.***
Professional Summary
High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth as well as agent growth. Organized and diligent with excellent written, oral, and interpersonal communication skills.
Qualifications
One year supervisor skills
3 years Team lead skills
Seventeen years customer service skills
Great speaking voice and great customer service skills
Team player and detailed oriented
Work Experience
Optum May 2022-Current
(Behavioral Health Supervisor)
•General Management of 15-20 direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators.
•Payroll
•Meeting deadlines
•Approving work hours.
•Ensuring great customer service at all levels.
•Coaching and training agents to meet and exceed performance targets and goals
•Providing reports and activity updates to upper management to meet company goals
Optum 2005-May 2022
(Clinical Administrative Coordinator)
•Enrollment of participants in a program to manage their chronic conditions, depression management and overall way of life
•Administering women and children programs for various insurance companies.
•Speaking with participants daily to summarize medical history
•Manage high volume of phone calls and resolving complaints appropriately.
•Explain all aspects of the program and respond to customer's inquiries and concerns to promote participation.
•Complete assessments and or reschedules with the member to ensure enrollment into the disease management program.
•Responsible for ensuring standards for quality and productivity are met
•Data Entry
•Team lead responsible for assisting agents with any problems and concerns to ensure company targets and goals are met.
Consolidated Media Services 2000-2004
(Call Center Representative)
•Magazine sales
•Outbound sales calls
•Customer service
•Customer Complaints
Education
Lithonia High School Clayton State University
1996-2000 2000-2002
Computer Skills/Technical Skills
Typing Skills-55WPM
Microsoft Excel-Basic
Microsoft Office
Microsoft Word
Outlook
NICE IEX knowledge
Avaya Software Knowledge
Data Entry
Extensive dialer experience
VCC software knowledge
Contact this candidate