Darlene A. Bross

**** ***** *** ** #*

Cincinnati, OH 45239

513-***-****

adq20f@r.postjobfree.com

OBJECTIVE

To acquire a full time position with an established firm where I can contribute my skills,

education and experience to achieve company goals and objectives.

EDUCATION

Brown Mackie College Cincinnati, Ohio

Associate Degree-Paralegal December 2008

SUMMARY OF SKILLS

• Strong communication skills with over 10 years administrative and customer

service experience

• Capable of coordinating and managing multiple responsibilities

• Proficient in Microsoft Word, knowledgeable in Excel and Access

WORK EXPERIENCE

Security Officer, Securitas Security Services

Monitored various parts of building and lot via camera

Issued badges

Took tours through building and noted if there were any problems

Worked at truck gate exit--made sure that trucks exited correctly

Crew Member, McDonald’s (part-time) 09/20-present

• Operated register, assisted in keeping floor area neat and clean,

made sure items were stocked properly, and bagged foods for

customer

Switchboard Operator, Spherion Staffing Services 09/19-01/20

• Worked as a switchboard operator for Anthem Blue Cincinnati, OH

Cross/Blue Shield directing calls to the proper department

Security Officer, Allied Universal Security Services 05/19-07/19

• Handled interior and exterior security through on-site Hebron, KY

camera and via patrol.

• Used protocol to greet guests, assigning security badge

to each visitor

• Checked to make sure certain doors were locked when they

were supposed to be

• Reported any suspicious activity to my supervisor.

Crew Mgr. in Training, McDonald’s (part-time) 01/19-04/19

• Food prep Cincinnati, Ohio

• Kept utensils and containers clean and sanitary

• Stored food in designated containers to prevent spoilage

Crew Member, McDonald’s (part-time) 11/18-01/19

Kept guest area clean and neat Cincinnati, Ohio

Stocked shelves

Crew Member, McDonald’s (part-time) 04/18-07/18

Kept guest area clean and neat Cincinnati, Ohio

Stocked shelves

Darlene Bross

Page Two

Fraud Specialist, Vantiv, LLC—now WorldPay 11/17-3/18

• Identified fraud on debit cards and took action on Symmes Twp., Ohio

client’s account

• Assigned to special Fifth Third Bank team in January

Sales Account Mgr., VXI Global Solutions, LLC, (Directv) 09/17-10/17

• In charge of winning previous customer back to Cincinnati, Ohio

Directv service

Call Center Agent, Vietnam Veterans of America 06/08-05/17

• Effectively solicited and requested household donations Hamilton, Ohio

and made reminder calls previous to pick up day

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