Switchboard Operator Crew Member
Resume:
Darlene A. Bross
Cincinnati, OH 45239
*************@*****.***
OBJECTIVE
To acquire a full time position with an established firm where I can contribute my skills,
education and experience to achieve company goals and objectives.
EDUCATION
Brown Mackie College Cincinnati, Ohio
Associate Degree-Paralegal December 2008
SUMMARY OF SKILLS
• Strong communication skills with over 10 years administrative and customer
service experience
• Capable of coordinating and managing multiple responsibilities
• Proficient in Microsoft Word, knowledgeable in Excel and Access
WORK EXPERIENCE
Security Officer, Securitas Security Services
Monitored various parts of building and lot via camera
Issued badges
Took tours through building and noted if there were any problems
Worked at truck gate exit--made sure that trucks exited correctly
Crew Member, McDonald’s (part-time) 09/20-present
• Operated register, assisted in keeping floor area neat and clean,
made sure items were stocked properly, and bagged foods for
customer
Switchboard Operator, Spherion Staffing Services 09/19-01/20
• Worked as a switchboard operator for Anthem Blue Cincinnati, OH
Cross/Blue Shield directing calls to the proper department
Security Officer, Allied Universal Security Services 05/19-07/19
• Handled interior and exterior security through on-site Hebron, KY
camera and via patrol.
• Used protocol to greet guests, assigning security badge
to each visitor
• Checked to make sure certain doors were locked when they
were supposed to be
• Reported any suspicious activity to my supervisor.
Crew Mgr. in Training, McDonald’s (part-time) 01/19-04/19
• Food prep Cincinnati, Ohio
• Kept utensils and containers clean and sanitary
• Stored food in designated containers to prevent spoilage
Crew Member, McDonald’s (part-time) 11/18-01/19
Kept guest area clean and neat Cincinnati, Ohio
Stocked shelves
Crew Member, McDonald’s (part-time) 04/18-07/18
Kept guest area clean and neat Cincinnati, Ohio
Stocked shelves
Darlene Bross
Page Two
Fraud Specialist, Vantiv, LLC—now WorldPay 11/17-3/18
• Identified fraud on debit cards and took action on Symmes Twp., Ohio
client’s account
• Assigned to special Fifth Third Bank team in January
Sales Account Mgr., VXI Global Solutions, LLC, (Directv) 09/17-10/17
• In charge of winning previous customer back to Cincinnati, Ohio
Directv service
Call Center Agent, Vietnam Veterans of America 06/08-05/17
• Effectively solicited and requested household donations Hamilton, Ohio
and made reminder calls previous to pick up day
Contact this candidate